sam wong - WIZBII sam wong ha publicado su perfil profesional en WIZBII. s w

sam wong

WI-FI Technical Support Specialist/Supervisor

66 años • Ottawa

Currículum

PROFESSIONAL SUMMARY Technical Support Supervisor with more than 20 years of technical support experience in the electronic commerce industry, possess in depth knowledge of fiber optic components and instruments, WIFI product access points / components, as well as expertise in field product and customer support, NIST onsite calibration, maintenance and repair. Managed a WIFI RMA (Return Merchandise Authorization) team and Production Support team. Strong knowledge and experience in product field support and Asian manufacturer support.

Competencias

• ISO 9001 • Software: Assembly, Basic, Pascal, Tango, Lotus Notes And Cadkey Software • Able To Build, Install, Assemble And Perform PC Configuration And Repair • Familiar With Optical Measurement Equipment Such As Power Meters, OSA Optical Spectrum Analyzer, Attenuators, Laser Power Sources, Wavelength Meters, RF Power Meters, Frequency Analyzers, Fusion Splicers, Multimeters, Patch Cords And Optical Components • Expertise In Onsite Repair And Calibration Of JDS/JGR Optical Backreflection Meter And Equipment

Experiencias

Station Attendant

06-2012 - 07-2012 • Working on the ramp, driving and operating ramp-servicing vehicles and equipment, marshal or tow aircraft to gate positions for passenger boarding and deplaning and for loading and unloading of cargo and passenger baggage. • Understand airline requirements, safety regulation, airport code of ethics, air craft equipment, electrical, internal maintenance where I received station attendant training course in Ottawa International Airport(YOW).

WI-FI Technical Support Specialist/Supervisor

05-2012 - 11-2016 Energía/Materiales/MecánicaMonitored and managed the WIFI/NPI RMA repair group to ensure all RMA units repaired, upgraded, reworked, and/or modified according to manufacturers’ specifications • Led and coached a team of repair technicians including workload prioritization, performance management and training to develop a high performing team • Managed hiring of contractors to meet workload fluctuations within allocated budget and responsible for performance management and workload allocation of all contractors. • Oversaw the repair parts and lab supplies stock as well as the purchase of stock to ensure all customer demands met on time • Interacted with external equipment calibration suppliers for annual internal lab equipment calibration and repair; ensured all lab equipment was well maintained, and followed the ISO standard and National Institution of Standard and Technology (NIST) traceable to perform supplier audits • Generated the RMA/NPI weekly metrics report for weekly meetings; monitored the RMA/NPI products such as work flow, failure and pass rate, resources required, product improvement, rework, customer field support required and warranty, to determine most cost effective processes and provide superior customer support • Provided on-site field technical support to customers and Ericsson worldwide • Recommended product improvements to software/hardware engineers • Worked within RMA cost saving program to determine ways to reduce cost such as floor space reduction, inventory control and labour reduction

Operation Field Support Manager

01-2010 - 05-2012 Energía/Materiales/MecánicaProvided field service support and repair for optical equipment such as OSA, power meters, wavelength meters as well as specialized in JDSU optical instruments and products • Led the launch of the repair/calibration service support market in Canada

Project Manager

06-1996 - 09-1996 Energía/Materiales/MecánicaProvided schematic, Bill of Material (BOM), and technical support to manufacturers in China • Traveled to China on weekly basis to provide technical support to the Manufacturing Engineering Group • Maintained high level of product quality throughout the manufacturing process

Technical Support Specialist

03-1993 - 10-2009 Energía/Materiales/MecánicaTechnical Support Specialist (2004 -2009) Repaired and calibrated the RMA RX/RM Back reflection instrument meters to meet manufacturer specifications and NIST traceable • Provided the full repair evaluation report to customers for repair and charges approval • Updated the Oracle database for repair reports, repair material and labour charges • Interacted with customers to resolve technical issues • Monitored and maintained the RMA schedule to ensure the RMA instruments were delivered on time • Provided customer feedback and technical support to the Customer Service Department to improve problem solving Calibration Supervisor (Production Support) (1993 -2004) Led a team of coordinators including the planning, scheduling and ordering of test equipment as well as technical support to manufacturing • Coordinated and monitored sub-contractor work in progress • Ensured all internal test equipment was calibrated and traceable with NIST, Calibration Database and preventive maintenance controls to meet ISO9001 requirements • Provided and organized internal/external ISO calibration training for calibration teams • Ensured proper operation of Electrical Static Control (ESC) and validated ISO9001 requirements were met during manufacturing • Designed, built, debugged, and wrote test procedures for test equipment

Formación

Algonquin College

1979 - 1985 Ottawa, CanadaEnergía/Materiales/Mecánica, Diseño/Ingeniería civil/Ingeniería industrial

Mis cualidades

Creativo/a
Espíritu de equipo
Autónomo
Perseverante

Idiomas hablados

  • Inglés

    Profesional

  • Chino

    Profesional

Mi presencia en internet

Hacer que su futuro sea todo un éxito.
  • Directorio de empleos
  • Directorio de empresas
    •