P R

Paula Rivera González

Customer Specialist Manager

38 ans • Madrid

Résumé

Customer specialist manager. With more than 12 years working in Maersk Line have had the chance to work in different positions, leading teams from a global perspective. Most of my career I’ve worked in customer development roles and also I have so different experiences related to finance, such as Collections & Credit Manager and Trade Finance Sales Executive. Excellent organizational skills, developed in implementation projects. Good team leader & player with strong stakeholder management knowledge. I'm a people person: I love to talk and listen to others and enjoy solving concerns.

Expériences

Account Receivables Manager + Risk & Credit Manager

LogistiqueFINANCE: 2 years. Responsible for customers debt monitoring and collections processes, credit & risk management and financial information analysis for decision making. Payment plans negotiation with customers. Escalation to legal procedures. Overseeing international offshored team on results, variations and efficiencies. Influence other departments to reach KPIs. Talent development and retention. High involvement on Simplification projects and Company Transformation transition. ·Key achievements: New credit policy implementation with significantly reduction of exposure on high risk of signed credits. Total elimination old debt.

Key Accounts & Premium Team Leader. Customer Care

LogistiqueCUSTOMER EXCELLENCE: 8 years. Led Customer Care teams up to 18 people with Consistent performance above target. Ensure outstanding customer ́s experience. Drive performance and balance costs. Support organization on process, standardization programmes and reporting improvements. Build contacts database and maintain relationship with stakeholders. Help and pacifier customers in a changing environment. ·Key achievements: Outstanding NetPromoterScore. E-com tools successfully implemented with 99% of customer adherence. Several promotions. Establish and develop KPI dashboard.

Formations

Universidad Antonio De Nebrija

2003 - 2004 Máster Madrid (Spain)Direction d'entreprise

Uned

1999 - 2002 Licenciatura / Grado Valladolid (Spain)Direction d'entreprise, Hôtellerie - Restauration

Langues parlées

  • Anglais

    Professionnel