Operations Manager
09-2015 - AhoraInfra/Redes/Telecomunicaciones Develop and implement new local and corporative procedures for enhancing work efficiency of operational team. Cultivate strong relations with external and internal customers through effective communication. Create KPIs and SLAs to control work activities for assuring smooth workflow. Provide exceptional service to customers and guarantee high level of customer satisfaction. Identify complex issues and recommend appropriate solutions for improved results.
My contributions in this company are:
• Implemented efforts to collaborate with more than 25 technicians and ensured completion of tasks under new company working procedures and cooperative tools.
• Decreased operational cost by 45% and increased profit by 100% through implementing best practices, better procedures, and optimal resources management.
• Maintained and retained quality standards and steered KPIs from 50% to 95% through new rational procedures and optimal use of timing and resources.