Problem Resolution Specialist
08-2015 - 08-2016 - Process Optimization for the Customer Service Department.
- Participation in the design and deployment of new performance indicators (KPI's)
- Use of Excel macros to analyze information
- Resolve efficiently purchase orders, assuring inventory, as well as keeping track of returns processed by the warehouse.
- Communication with the main team in US was daily.
- Planning workload for future weeks
Developed skills: Attention to detail, how to work under pressure, efficient time management, team work, leadership, excellent communication skills.