Customer Service Cordinator
03-2016 - Ahora * Ensure full awareness of all products provided and is constantly updated on all changes and amendments on product features, procedures and processes.
*Promote Bank products by providing consistent, accurate and transparent information to customers.
*Achieve sales targets assigned and contribute to the overall achievement of the team.
*Pro-actively participate in Bank products campaigns & promotions *Consistently illustrate high levels of customer orientation and professionalism in day to day conduct.
*Ensure that all service levels and agreements are being met consistently without any fail.
*Establish and maintain strong professional relationships/connections internally and externally (Maintain Standard level of CSS results).
*Ensure adherence to cut-off times and deadlines.
*Perform occasional duties assigned.
* Ensure right segmentation to match customer profile
*Educate self on existing procedures and products
*Participate in “In-house “training programmes and workshops.
*Attend HR training courses nominated by line management.
*Attend product training, presentations and road show events.
*Proactive self development
*Ensure that Bank policies and guidelines are consistently & strictly followed.
*Comply with committed turn around times and laid down procedures.
*Perform adequate care and diligence in day to day conduct to protect Bank from financial and non-financial loss.