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Eduard Belteu

IT Support Technician

37 años • Berlin

Currículum

A qualified, highly adaptable and sometimes self-taught IT professional with over 8 years' worth of experience, currently searching for a Tech/HW Support position to utilise my skills and knowledge, and take the next step in my career.

Competencias

WindowsLinuxTCP/IPNetwork TroubleshootingSystem Administrationuser supportIncident Management And ResolutionHardware RepairHardware ReplacementSoftware DevelopmentHTMLPHPmysqlJavascriptApacheOS MigrationFirmware UpdatesAutomationRemote SupportvmwareVirtualizationTicketinglanBack-upRestoreOS ImagingCustomer OrientedCustomer Training

Experiencias

IT Support Technician

07-2013 - AhoraDesarrollo informático3rd level systems and networks technician, performing remote and onsite technical support for the Vodafone store systems and networks in the entire Northwestern region of Spain via incident ticketing platforms, being the sole responsible for the smooth operation of more than 25 stores and offices spread throughout various Northern provinces. • Level 2 and 3 systems and networks incident solving • Level 4 incident escalation and follow-up with national/international providers • OS migrations, image creation and massive installation • Firmware & BIOS updates • Workstation Installation/Configuration • Local/network printers and other peripheral installations • User account configurations • IEEE 802.1x network authentication troubleshooting • Workstations, routers, switches and other peripheral equipment disassembly and reassembly on new or relocated premises • Faulty hardware replacement • Rack equipment troubleshooting • Automation and remote booting • AD workstations and interdepartmental issues detection, resolution and communication • Providing user training • Proactive maintenance

Software Developer

10-2010 - 10-2011 Desarrollo informático• ldefe.es’s database and CMS improvement and update. • Local and online server installation, configuration and security review. • SQL injection, telnet/SSH, FTP, web servers & systems pentesting. Technical environment: CentOS, Ubuntu, Apache, Windows, SSH, Telnet, Wireshark, Metasploit, PHP, MySQL, Java, JavaScript, HTML, PostgreSQL, JSP, Moodle, Wamp, Lamp, Eclipse.

IT Maintenance Technician

12-2009 - 06-2010 Infra/Redes/Telecomunicaciones• Designed, installed and maintained the physical and logical network topology. • Designed and assembled the local systems with specific hardware. • OS installation, system administration and incident solving on-site and remotely, via VNC.

IT consultant/Maintenance Technician

11-2008 - 03-2013 Infra/Redes/Telecomunicaciones• IT consulting, repair and maintenance of hardware, software and networks for individuals and small businesses. • Custom built systems with parts according to customers’ needs. • OS installation and faulty hardware replacement and upgrades.

Formación

Fuldefe León

2010 - 2011 León, Provincia de LeónDesarrollo informático

Technical College

2004 - 2007 Târgu Jiu, Municipiul Târgu JiuEnergía/Materiales/Mecánica

Mis cualidades

Perseverante
Curioso/a
Reactivo/a
Autónomo

Idiomas hablados

  • Rumano

    Lengua materna

  • Inglés

    Profesional

  • Español

    Profesional

  • Francés

    Nociones

  • Alemán

    Nociones

Hacer que su futuro sea todo un éxito.
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