Procure to Pay Service Center Representative

Job description

DESCRIPTION & REQUIREMENTS:

Position Overview:

About The Coca-Cola Company

Everyone knows Coca-Cola. It's the best-known product in the world. It was first made in 1886 and it still tastes the same.

As a business, The Coca-Cola Company together with its global affiliates is constantly evolving – developing new products, acquiring great brands and pioneering new ways of doing things. Coca-Cola sells four of the world's top five non-alcoholic sparkling drinks (Coke, Coke light, Sprite and Fanta) and 3,600+ products in over 200 countries, including water, juices, energy drinks, and even tea and coffee. Altogether, that adds up to more than 1.9 billion drinks around the globe every day.

In Latin America we are located in 37 Countries and organized as four business units: South Latin, Brazil, Latin Center and Mexico. These four strong Business Units allow us to operate at scale while ensuring flawless delivery through local market operations working closely with our bottling partners who manufacture, package and distribute our soft drinks.

Global Business Services (GBS)

GBS is The Coca-Cola Company's multi-functional internal shared-services organization providing a wide range of transactional services across all Coca-Cola business units within functional areas such as: Finance and Procurement Operations, Human Resources Operations, Workplace Strategy and Operations, Controls and Compliance, Change Practice, Operational Excellence, Data Governance, User Experience and Content, and Creative Business Solutions. Our GBS main locations are Buenos Aires (Argentina), San José (Costa Rica), Warsaw (Poland), Drogheda (Ireland), Manila (Philippines), and Atlanta (Georgia, USA).

Our GBS Hub in Buenos Aires provides services on Finance and Procurement Operations for North America and Latin America regions. Established in 2010 with a current approximate number of 140 associates, this rapidly growing team is highly capable and diverse.

We offer our associates:

·  The Coca-Cola Company's extraordinary heritage, our leading brands and the global scale of what we do.
·  The challenge of meaningful work - our unique global system offers constant opportunities to develop world-class skills and a truly international career.
·  A unique culture where people do what they love and live their values.
·  The kind of competitive compensation you would expect from a world leader.

At The Coca-Cola Company, our people have their own formula for turning passion into action. Together, that's how we push the world's greatest brands to new heights. What's your secret formula?

Procure to Pay Service Center Representative

Based in Buenos Aires, Argentina 

Position Overview

Answer incoming calls, emails, and faxes from clients (internal KO requestors and external suppliers) to resolve Accounts Payable and Procurement inquires, problems, and issues.  Requires the ability to research and extract data from the TCCC Financial Systems to troubleshoot problems and provide information. 

Key Responsibilities

·  Answer phones, voicemails, and email inquiries in a professional and courteous manner.
·  Provide personalized customer service at the highest level.
·  Research escalated accounts payable (including internal expense reports), and procurement issues using available system resources.  Includes payments made, purchase orders, goods receipts, vendor records, payment deductions, open and closed invoices, check remittance, and discrepancies.
·  Follow-up with clients, ensuring all requests are appropriately and thoroughly resolved in a timely manner, and that the solution is received and acceptable to the client.
·  Document calls, tickets, resolution, status, and escalations in existing databases (call logs and reports).
·  Perform analyses on extracted data to audit and identify unusual activity (i.e. duplicate payments or vendors, significant or large transactions, etc.).
·  Meet all assigned Service Level agreements.
·  Special projects as assigned.

What you can expect

·  Opportunity to work with a young and energetic team.
·  To gain experience in working and collaborating with diverse and multi-cultural team across the region.

What you need to be successful

In order to be successful in the role, you must have at least 1-2 years of relevant experience in providing excellent customer service

·  Bachelor’s degree
·  Financial system experience, including queries and data analysis, preferably in SAP.
·  Experience in an Accounts Payable environment.
·  Excellent written and verbal communication skills in English is a must.

Leadership Behaviors

·  Drive Innovation
·  Collaborate with System, Customers and Key Stakeholders
·  Act Like an Owner
·  Inspire Other
·  Develop Self and Other

 

That sounds appealing? Then start now - TASTE THE FEELING .
Please submit your application (CV and Cover Letter) in English.
This job opportunity is offered for employment by Servicios y Productos para Bebidas Refrescantes SRL.

At The Coca-Cola Company you can cultivate your career in a challenging and dynamic environment. We are the largest manufacturer and distributor of nonalcoholic drinks in the world-selling more than 1 billion drinks a day. Unlock your full potential with a future-focused company that is known and respected throughout the world.