Field Service Technician III

Job description

🔍Oklahoma City, United States

📁
   Customer Services

📅 1727Total Views

📅 180003ZCRequisition #

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RESPONSIBILITIES:

Field Service Technicians –Installs repairs and troubleshoots surface wellhead systems. These technicians have achieved competence, with expertise, in the majority of units and have proven their ability to provide the customer with high quality service in most areas. Must maintain a minimum competency level of 27 and continue to train to meet all competency levels.

MAIN TASKS:

·Works independently to install new products and conducts repairs of FMC equipment insuring no rig lost time for our customers while controlling expenses and maintaining assets of FMC.

·Provides project start-up expertise, to include oversight during first installations.

·Assures all equipment, service tooling and spare parts are on location and ready to use and function fit prior to beginning each job. Records critical dimensions to ensure assembly will work and obtains and reviews or creates product running procedures.

·Provides “Project Support” as required, for all new projects which includes: attending design review for equipment and tools, reviewing installation procedures, assisting with project Factory Acceptance Tests and reviewing project training requirements for service personnel.

·Maintains communication with Company Representative on issues including job procedures, spare parts requirements, function fit and critical dimension measurements.

·Provides sales support through quality customer interface and keeps customer fully informed of all aspects of the job. Handles customer complaints in a professional manner.

·Completes Field Non-Conformance Reports (FNCR) forms as product problems are encountered. Assures all equipment and procedural defects are communicated back to FMC Service Management.

·Prepares and submits Field Service Orders and other region required reports after each job is complete. Completes a Tally book or other form to communicate procedures, spare parts, critical dimensions and customer questions and complaints.

·Understands and follows all FMC and customer safety requirements. Proactively pursues safe work practices, recommends safe work practices/procedures and participates in safety meetings and safety training.

·Acts as lead technician and assists with training of less experienced technicians.

REQUIREMENTS:

·  Strong mechanical aptitude.
·  High school degree or GED. Technical/vocational/or military training or related experience.
·  Two years college a plus.
·  At least five years mechanical, electronic and hydraulic related experience in an oilfield equipment environment.
·  Valid driver's license. Physically fit and able.
·  Customer service skills - communication skills, strong interpersonal and problem solving skills.
·  Organized and systematic with troubleshooting and problem assessment skills. Systems oriented and highly motivated with a positive attitude

PHYSICAL DEMANDS: Very physical job requiring frequent lifting, pulling, pushing, climbing and driving. Uses mechanical hand tools including all types of manual wrenches and many types of power tools driven with hydraulics, electronics and pneumatics.

WORK ENVIRONMENT: Spends majority of work time in the field at client site facilities, open skids, Control rooms where person's expertise is required. Would be exposed to possible hazards including high noise, heavy machinery, and inclement weather – where safety equipment is required. Would be required to do frequent international travel.