Service Desk Analyst - Jersey

Job description

Responsibilities

Summary of the key purposes of the role

· 
Jersey based IT Service Desk duties for Jersey and remotely for other group SG Hambros entities – London, Guernsey and Gibraltar

· 
Local IT related duties as directed by Production Leader

Key responsibilities

Service Desk

· 
Call logging including timely call completion

· 
2 nd level desktop support

· 
Incident resolution

· 
Monitoring critical components

· 
Process purchase orders

· 
Printers, scanners. Mobile phones, Blackberry and fax support

· 
WS and laptop build and distribution

· 
Virtual service desk support

· 
Office moves

· 
Telephony

· 
Attendance at the weekly Service Management meeting

Local IT

· 
Local multi-site general IT support

· 
Maintenance of HW/SW inventories

· 
Disaster Recovery coordinator to include support and administration plus follow up of action points.

· 
Computer Equipment Room administration

· 
Budgetary and accounting administration relating to Service Management costs to service desk/local IT matters.

Profile Required

Core Competencies

· 
Professionalism & Enterprise

· 
Team Spirit & Collaboration

· 
Innovation with Focus

· 
Knowledge of legal regulatory and industry requirements

· 
Knowledge of business processes, standards, policies and procedures

Role Competencies

· 
Analytical Thinking

· 
Change Management

· 
Communication

· 
Knowledge of Products and Services

· 
Numeracy

· 
Relationship Building

· 
Reliability

· 
Planning & Organising

Advanced Knowledge of:

· 
Microsoft Windows (XP & Windows 7) operating systems

· 
Microsoft Office 2007 & 2012, including Word, Excel, Outlook & PowerPoint

· 
Microsoft Active Directory

· 
Service Desk Ticket Management Systems

· 
Must be able to read, understand and produce IT documentation, in order to implement/upgrade new and current technologies and resolve ongoing issues.

· 
Desktop hardware support including Workstations and Laptops, configuration and troubleshooting.

· 
Understanding of ITIL Framework in particular, Change, Incident and Problem Management.

Desirable:

· 
Cisco Unified Call Manager

· 
SharePoint 2007 Basic Administration

· 
Mobile Technologies (BES, Good)

· 
Anti-Virus Management Software (Symantec)

· 
Microsoft SCCM, Managing Users and Collections

· 
Citrix

· 
Bloomberg/Factset Support

Education

Required: A levels or equiv. (although applicants holding solely previous Service Desk experience will also be considered)

Desirable: IT related qualification preferably ITIL

Why Join Us

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Societe Generale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender reassignment.

Business Insight

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

All our positions are open to people with disabilities

Job code: 19000P0L
Business unit: Kleinwort Hambros
Starting date: Immediate
Date of publication: 03/10/2019