Building Technology Experienced Support Engineer

Job description

Job Description

We are looking for a 24/7 Support Engineer who will help us to set up new digitalization engineering center in Bratislava for our European customers. Our cloud-based management platform Navigator helps maximize building performance. 

Siemens Smart Infrastructure (SI) is shaping the market for intelligent, adaptive infrastructure for today and the future. It addresses the pressing challenges of urbanization and climate change by connecting energy systems, buildings and industries.

Our cloud-based management platform Navigator helps maximizing building performance.

Our goal is to deliver and support highly responsive, scalable and secure solutions using state-of-the-art technologies. Main area is within Siemens Energy Management, HVAC (Heating, Ventilation and Air Condition) or Fire Safety and Security solutions for large smart buildings.

Take a look to know more about Navigator:

https://youtu.be/U8iNgfrM1iA

Task and competences:

Delivers services using remote connection to systems or by telephone

Provides operational assistance to customers using Siemens BT products

Diagnoses, clarifies and solves customers problems

Clarifies events, provides information required to order spare parts for an on-site visit of a Field Service Engineer

Guides Field Service Engineers to solve problems

Supports sales by identifying potential additional business

Provides Best Practice for the use of applications

Good knowledge of global customer accounts and their specific needs

 

First couple of months standard schedule - daytime, Monday-Friday will be in place. Once required number of Support Engineers is onboard, team will cover 24/7 service schedule (morning, afternoon, night shift).

Mandatory skills:

Technical university education

Strong analytical capability to solve technical problems self reliantly

Active listening, understanding, clarifying and interpreting while interacting with others, using appropriate communication methods

Remote Incident Management approach and process

Remote guiding and supporting with specific tools & process

Technical overview in IT systems

Spoken and written English - Upper intermediate B2

Nice to have skills:

Basic building technology domain knowledge (e.g. HVAC, FSS)

Organization: Internet of Things

Company: Siemens s.r.o.

Experience Level: Experienced Professional

Job Type: Full-time