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POOLING: Customer Service Representative - Primary Support I

  • Internship
  • PHILIPPINES

Job description



https://youtu.be/NlLJMv1Y7Hk

The Customer Service Representative (CSR) will (be):

· Responsible for ensuring a high level of Customer Satisfaction.
· Provide customers with post-sales technical support for APC's core product line and advise potential and existing customers on product selection.
· Will require an understanding of system availability concepts and APC's solutions for providing uptime.
· CSR's are required to interpret policies and make business decisions under pressure, based on customer and company needs to meet deadlines with minimal supervision.
· Provides post-sales technical support via the phone.
· Ensures every interaction creates the optimal customer experience.
· Assists potential customer with product selection and configuration.
· Identifies and routes large opportunities to sales teams for follow up and closure.

Desired profile



Qualifications :

·  Bachelor's/College Degree in Engineering (Others), Computer Science/Information Technology, Business Studies/ Administration/Management or equivalent. Technical Support experience, Strong problem solving skills, Technical aptitude.
·  At least 2 year(s) of working experience in the related field is required for this position.
·  Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
·  Job role in Customer Service - General or equivalent.
·  Amenable to working in EPZA Rosario Cavite Amenable to working in night shift schedule

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