POOLING: Customer Service Representative - Customer Loyalty

Job description

https://youtu.be/NlLJMv1Y7Hk

The Customer Service Representative (CSR) will be responsible for ensuring a high level of Customer Satisfaction. The role will provide customers with post-sales support for Schneider-Electric's core product line and advise potential and existing customers on product selection. This will require an understanding of system availability concepts and for Schneider-Electric's solutions for providing uptime. CSR's are required to interpret policies and make business decisions under pressure, based on customer and company needs to meet deadlines with minimal supervision. Opportunity for growth and advancement that is limited only by drive, desire, competitive spirit, and aptitude for learning. Provides post-sales support via the phone/chat/e-mail. Ensures every interaction creates the optimal customer experience. Assists potential customer with product selection and configuration. Identifies and routes large opportunities to sales teams for follow up and closure.

Desired profile

Qualifications :

·  Bachelor's Degree preferably in Engineering (Others), Computer Science/Information Technology, Business Studies/ Administration/Management or equivalent.
·  Strong probing and problem solving skills.
·  At least 1 year of working experience in the related field is required for this position.
·  Preferably 1-4 Yrs Experience Customer Service or Technical Support in Shared Services / BPO Industry