Front Office Support Agent

Descripción de la oferta

The main functions are:

• Orders – Order management and registration (EDI, manual orders, customized orders, P&S PO to Sarel, proforma invoice).

• Customer request – Ensure the information flow (lead times, delays, urgencies, availabilities, logistic request, material request,…).

• Administrative tasks – Keep the customer procedure file updated. Close and file the dossiers with all the required information.

• Backlog – Daily follow up of the backlog to assure the correct management of the orders and shipments.

• Delivery creation - Prepare and send to the WH the list of the loadings required to be loaded 2 days after.

• Documentation – Manage and prepare all the required documentation (Invoice, PKL, CO,B/L,AWB,EUR1,doble use,inspections,Form M,….).

L/C's management and financial risk coordination.

• Transport – Airfreight and couriers quotations, transport cost invoicing, customer calendar, transport issues, vessel departures, etc….

• Customized offers – Manage the requested customized offers with the P&S department, prepare and send the offers to the customer.

• Complaints –Process the BFO CR's, manage SAP complaints: credit note or invoice, pilot the returns.

• Reporting – Daily KPI's follow up and, backlog analysis, BFO reports analysis

Perfil buscado

Qualifications :

The ideal candidate should bring the following experience and skills:

- High level of International Trade Logistic Knowledge (Incoterms, International collection procedures L/C , international paperwork, customs procedures, transport coordination, triangular flows ...).

- Languages: English fluent

- Product technical knowledge

- SAP – Commercial and logistic

- BFO, Excel, Word, PPT

- Focus on customer

- Good communication

- Team spirit

- Cross cultural

- Empathy, engagement and collaborative