Offers “Sanofi”

Expires soon Sanofi

Order Management Analyst

  • Internship
  • Bridgewater (Somerset)
  • Sales

Job description



Description

The Order Management Analyst handles day to day operations of order

management dedicated to internal customer needs as it relates to orders fulfillment, internal inventory levels, and customer supply needs and contractual commitments. Major responsibilities are as follows:

·  Order Management and Strategic Stock Allocations
·  Customer Inbox and Esker OCR Technology Management
·  GBU Alignment and Support

Order Management and Strategic Stock Allocations

Ensures order management is aligned with business requirements, failure to supply, and production scenarios. This position is responsible for complying with all applicable SOX and internal controls, and maintaining or exceeding all relevant department KPIs. The Analyst is responsible to execute order LMID holds and order management based on supply scenarios, utilizing replenishment schedules, inventory levels, and customer prioritization to allocate stock to customers via sales orders. Must align with Planning and Business on the design and independently execute order allocation strategy.

Customer Inbox and Esker OCR Technology Management

Manages customer support inbox consisting of orders and inquiries from trading partners maintaining established service levels and continuously closing the loop with inquiry resolution. Primary SME/focal point of Esker OCR technology to manage and validate system checks for automated order creation.

GBU Alignment and Support (Relationship Management)

Provides support to internal stakeholders, as defined by individual or unique customer needs, benchmarking efforts, and collaboration with the department on specific ways to ensure the best level of service. Execute launch strategy with initial launch customers. Integrate continuous feedback and communication to the business on shipments and potential order delays. Responsible for daily communications to business of order fulfillment.

Based on the role mapping, the role may be composed of the following Part:

PART A

Order Taking

Responsible for taking and entering manual domestic orders via phone, email, fax according to the customer requirements, based on business rules for third party sales process. Validation of data extract in OCR tool (Esker) and solve issues

D2C Interface Monitoring

Responsible for monitoring the interfaces in the system, accurately and efficiently to achieve the fixed service level target, mainly using SAP Application Interface Framework to monitor interfaces, giving a business solution on interfaces flows and alerts and issues. Review log for automatic integration for order creation (EDI) and for 3PL interfaces. Make checks in local middleware to identify issues, document all modifications done to solve the integration issues and identify its root cause (order taking issues, 3PL interfaces…). Able to create the exchanged documentation (i.e.: sales order, picking/packing confirmation, POD…). Maintenance (create or update) of Sales Area Data (Partner Functions) and fields that require local knowledge (Format of EDI number, Number of fields required for EDI interfaces, KNA fields attribute 1-10 or KNVV fields customer group 1-5, classifications, etc.) in SAP. Send corrected order information to SAP for sales order creation. Communicate with the teams managing the WEB and SFA tools to review source information when there is an automatic order taking error caused by these tools. Monitor same mentioned interfaces for Export activities

·  Actively contribute to continuous improvement of order taking/ order acceptance activities.
·  Communicate with D2C Customer Care regarding any issues with the order information that is stopping the order creation and resolve them efficiently.
·  Execute all order taking and integration activities within the service level agreement to drive
·  efficiency in the process
·  Communicate with Contract & Commercial conditions maintenance when there is any issue with the order pricing stopping the order creation.
·  Able to recognize any system failure discrepancies and report it to ITS.

PART B

Stock Optimization Coordinator

·  Manages the stock allocation process effectively, including the application of priorities and business rules in the instance of scarcity in Shift (SD module). Additionally, performs proactive activities and communication, set the correct parameters to identify potential out of stocks and mitigates them ensuring the best possible service to the customers. Review stock availability for all products in the orders to be delivered to identify out of stocks. Maintenance (create or update) of Product Allocation, Listing & Exclusions, and Material Determination in SAP. Execute proactive stock management to identify potential out of stock in short term (next 1 to 4 weeks). Apply mitigation actions to solve identified out of stock risks
·  when possible. Confirm order quantities using available tools (Quota’s, Allocations, Reservations, material substitutions, plant determination, etc.). Execute automatic and manual stock allocation process confirming and un-confirming stock in orders based on agreed business rules, where mitigation is not possible. Assign batch number manually by exception when not automatically filled in by the system or when adjustment is necessary. Inform D2C Customer Care so they can communicate out of stocks and mitigation actions to
·  customers. Block/Un-block Orders, reject order lines, and execute order cancellation upon request. Delivery generation and prioritization for third party domestic sales orders. Delivery generation for samples, free stock, and other non-standard orders. Invoicing and billing management manually by exception, standard is automatic. Manage communication between CS and 3PLP to manage order modifications and/or cancellations when a delivery is already created according to service catalogue. Execute stock management activities within the SLAs agreed to drive efficiency in the process. Link with Distribution to ensure the SLAs and delivery dates agreed with customers are followed. Contribute to continuous improvement of stock management process as required by team lead or supervisor. Customer Stock Optimization Manager is subject to regulatory checks (Cockpit Monitoring Tool). Ensure the regulatory “green light” from Cockpit monitoring tool. Update Cockpit Monitoring Tool when needed.
·  Delivery generation for Export & Intercompany orders only once order is unblocked (in Cockpit Tool) by International trade Compliance mgmt. (greenlight received). Packing list control. Create a proforma for Exports based on sales order data. For some Exports a proforma is needed to request authorization for the shipment (e.g. to allow the importer to get its import license)

PART C

Order Acceptance

·  Responsible for processing customer orders accurately and efficiently into the ERP system Shift (SAP4HANA), to achieve the fixed service level required as deadlines with deliveries, order cycle time, % perfect orders, etc. Analyze, resolve the issues in case of block, with the appropriate justification coordinating with other related functions according to SLA. Executes order acceptance process once the orders are created in SAP. Monitors order validations which run in a massive basis. Manually checks orders by exception (based on service strategy and business rules) to ensure they are accurate and can be processed to the next stage of the O2S process. Able to block the order for delivery or billing when required. Escalate issues to D2C Customer Care that require interaction with the customer or trades team. Resolve order acceptance issues that are under the transactional expert scope following the business
·  rubrics. Performs order modification upon D2C Customer Care request (e.g. delivery date change, quantity change, etc.) This also applies to SFA order modifications (with restricted access). Record appropriately all changes within the order acceptance process to identify failure reasons (e.g. using the appropriate reason codes when applicable). Execute order acceptance activities within the service level agreement to drive efficiency in the process. Perform orders modifications that must be updated in Shift (SAP4HANA). Trigger automatic Export Customs Clearance

Education/Experience

·  Bachelors Degree preferred with 5+ years experience in pharma supply chain and/or customer service 5+ years
·  OR 10+ years relevant work experience will be considered
· 
SAP & Excel experience strongly preferred

Certifications

Pharmacy Technician license preferred

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

#GD-SA

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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