Patient Navigator

Job description

·  Job facts

Purpose: The Patient Navigator (PN) will act as a point of contact to support patients in understanding their treatment journey, address clinical and non-clinical questions, identify and address barriers and provide resource referrals. The PN provides comprehensive and coordinated assistance to patients, and serves as a liaison between patients and their care providers and payers.

The Patient Navigator is an Individual Contributor who reports to the Head of Access & Policy.

Key Responsibilities/Accountabilities:

·  Act as point of contact for the patient, prescriber, and other health care professionals.
·  Coordinate both externally and internally to ensure the best possible outcome for the patient.
·  Assist in delivering a seamless model of access and care resources benefiting the patient and their physicians where applicable.
·  Maintain current subject matter expertise of Oncology marketplace dynamics and geographical/region trends.
·  Utilize local subject matter expertise to proactively perform trending and analysis to appropriately plan for patient needs and identify barriers and/or improvements to program including supporting the strategic planning process.
·  Deliver insights of defined metrics and measures, business planning and proactively offer solutions for improvement.
·  Responsible for establishing and maintaining positive working relationships with patients and key customers (health care professionals and payers).
·  Business travel is required to support business needs.

Recommended Skills and Experiences:

·  Bachelor's degree or equivalent experience in a social service field, health education, psychology, patient navigation, or counseling.
·  2 years of healthcare experience; reimbursement experience isan advantage.
·  Requires problem solving, critical thinking, and decision making with high degree of autonomy and minimal structure.
·  Experience working in a self-directed environment, with an ability to work with and lead/influence peers, team members, and partners.
·  Apply insight and understanding about emotions and human responses to create and maintain positive interpersonal interactions.
·  Demonstrate interpersonal and communication skills that result in the effective exchange of information and collaboration with patients, physicians, and other health professionals.
·  Knowledge of health care systems operations and how patients access care and services across their care continuum. Oncology experience a plus.
·  Understands reimbursement/funding resources and how to access these resources.
·  Excellent written, verbal, and interpersonal communication skills.

Competencies:

·  Decision Making
·  Strategic Agility
·  Technical and Business Expertise
·  Communication
·  Achieving Results

A preferred candidate has been identified

·  Who we are

At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an equal opportunity employer.