Laboratory Support Coordinator (Applications support for Dorset/Hampshire))

Job description

·  Job facts

Laboratory Support Coordinator (Scientific applications support) - Supporting the NHSi region South 6. This includes the following Hospitals: Dorset County Hospital, Poole District General Hospital, Royal Bournemouth Hospital, Salisbury District General Hospital, Queen Alexandra Hospital Portsmouth, Winchester District General Hospital, North Hampshire Hospital Basingstoke.

Are you looking for an exciting challenge in a key support/commercial liaison role as part of a customer partnership in which the work you do really matters?

Does a rewarding career with progressive, high-tech business, excite you?

As part of Roche's commitment to continued patient care, we are now recruiting for aLaboratory Support Coordinatorand are inviting applications from , Senior Biomedical Scientists (with sound experience in diagnostic service/support),with an ambition to advance their career further.

This position is a superb opportunity for the successful candidate to provide high-quality support to the key Roche hospital pathology services in the above-mentioned region. Being field based you will provide frontline support across a variety of analytical systems covering applications support, IT support and training.

Introduction to Roche Diagnostics:

We are a dynamic organisation with a product portfolio which reaches across pathology diagnostic services. Our philosophy is to place the customer and patient at the centre of everything we do. This is achieved by our oneRoche approach which brings together Technical, Commercial and other areas of the business. You will be part of a targeted cross-functional team of four liaising closely with other field-based colleagues, Account team and Regional Customer Support Center based in Burgess Hill.

Reporting to the Regional Technical Lead, you will join a group of over 200 field and office based Roche Diagnostics Limited employees in Technical Services, based strategically across the UK and Ireland who provide superior customer service in engineering, applications, IT and Workflow services.

Scope of the role:

Pivotal to your role will be the provision of technical support including preventative maintenance, hardware & software troubleshooting. You will take ownership of on-going issues and act as an escalation point for any technical interventions. In close collaboration with other Roche experts, you will also be coordinating operational excellence on key topics such as system configuration, reagent consumption, assay performance and on-going workflow and optimisation studies.

In addition, you will organise and deliver training programmes to enhance the laboratory employees' understanding and use of our Roche solutions.

You would be required to generate activity reports and participate in Technical/Operational Review and Quality meetings with all customer key stakeholders and overall provide an outstanding level of service delivery from Roche Diagnostics Limited.

For this position, you will be based in the Dorset / Hampshire area. The role will cover 7 sites across these counties (Salisbury is also included).

The newly formed network has been created under the NHS improvement (NHSi) programme. This role will enable the successful candidate to be a part of the first NHSi implementation in the UK. The partnership developed here with the network and sites could be pivotal in the delivery and collaboration with the other NHSi networks in the UK. With this intent in mind, applicants will only be considered if they are either currently residing within this geographical area – or willing to relocate.

Who you are:

The team will have a complementary skills mix. You will be a state registered Biomedical Scientist who will have ideally gained significant experience in a modern automated laboratory environment or supporting high value / high tech capital equipment. As a Biomedical Scientist, you would have practiced at a band 6 grade or higher.

To be successful in this role, you will need to show a growth mindset and have the ability to approach work using agile techniques. You will have some understanding of the barriers to acceptance and change management. The ability to generate engagement of the Laboratory teams to the new solutions is essential.

With a confident approach and strong communication skills, you will have a desire to continually enhance service delivery and strengthen our client partnerships. You will be passionate to improve and shape successful patient outcomes. You will be expected to work proactively with our solutions and minimalism the level of unplanned downtime. When required you will be expected to show high levels of troubleshooting and fault resolution.

In addition, the following skills/experience will be desirable but not essential:

· 
Experience in workflow automation

· 
User Training delivery

· 
Presentation skills

Investing in you:

Roche is a company that not only invests in its business – over £6.5 billion in R&D worldwide, including £460 million in the UK alone last year – but equally importantly in its people.

What this means for you is not only a competitive salary and benefits package, but also a recognized product training programme and continuous support to build on your knowledge, skills and potential, helping you prepare for the exciting opportunities for further career development.

All of which, this year, has ranked Roche number 4 in the Sunday Times 25 Best Big Companies to Work For.

Roche is an equal opportunity employer.
Customer Support, Customer Support > Technical & Application Support

·  Who we are

Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

Desired profile

Who you are:

The team will have a complementary skills mix. You will be a state registered Biomedical Scientist who will have ideally gained significant experience in a modern automated laboratory environment or supporting high value / high tech capital equipment. As a Biomedical Scientist, you would have practiced at a band 6 grade or higher.

To be successful in this role, you will need to show a growth mindset and have the ability to approach work using agile techniques. You will have some understanding of the barriers to acceptance and change management. The ability to generate engagement of the Laboratory teams to the new solutions is essential.

With a confident approach and strong communication skills, you will have a desire to continually enhance service delivery and strengthen our client partnerships. You will be passionate to improve and shape successful patient outcomes. You will be expected to work proactively with our solutions and minimalism the level of unplanned downtime. When required you will be expected to show high levels of troubleshooting and fault resolution.

In addition, the following skills/experience will be desirable but not essential:

· 
Experience in workflow automation

· 
User Training delivery

· 
Presentation skills

Investing in you:

Roche is a company that not only invests in its business – over £6.5 billion in R&D worldwide, including £460 million in the UK alone last year – but equally importantly in its people.

What this means for you is not only a competitive salary and benefits package, but also a recognized product training programme and continuous support to build on your knowledge, skills and potential, helping you prepare for the exciting opportunities for further career development.

All of which, this year, has ranked Roche number 4 in the Sunday Times 25 Best Big Companies to Work For.

Roche is an equal opportunity employer.
Customer Support, Customer Support > Technical & Application Support

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