Offers “HSBC”

Expires soon HSBC

DevOps Engineer

  • Toronto, Canada
  • IT development

Job description

HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the largest and leading international bank in the Canada, with assets of US $2,522bn as at 31 December, 2017. HSBC serves customers worldwide through an international network of around 3,900 offices in 67 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa

We help companies and individuals across Canada to manage their finances through three global business lines: Commercial Banking, Global Banking and Markets, and Retail Banking and Wealth Management.

It's this global connectivity that you will find yourself inspired and collaborating with colleagues not just locally but also across continents and cultures.

About Global Banking & Markets, IT

Global Banking and Markets (GBM) provides financial services and products to corporates, governments and institutions worldwide, building partnerships with them to help them achieve consistent, long-term performance. We use the strength of HSBC's international network to connect emerging and mature markets, covering key growth areas. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales, and transaction banking.

The GBM Technology team is dedicated to supporting GBM by working in partnership with business leaders who rely on us for delivering innovative, robust, stable platforms to enable their investment and financial solutions for clients. Join GBM Technology and be part of the global connectivity, collaboration and team that spans across 20 countries. The total number of successful production releases surpass some of the biggest blue chip tech companies. Canada is a key location in GBM Technology's global growth strategy and is receiving global attention for its deliveries.

Key Objectives for DevOps Engineer:

Provide technical and operational support to HSBC's Group Regulatory Surveillance management systems. Possess extensive and specialized technical knowledge in Trade, Order & Control Surveillance, Electronic Communications Surveillance, Voice Surveillance, Trade Monitoring & Sign off which include application support and systems integration for business systems.

Principle Accountabilities:

Utilities specific tasks

·
Monitoring Surveillance applications health.

·
Production Support for Surveillance IT systems.

·
Liaise with various infrastructure support teams like DBA and UNIX teams in case of application performance issues.

·
Surveillance System technical knowledge like -

·
Java,Oracle SQL/PL SQL

·
Unix Shell Scripting

·
Tools like Control-m, IBM Rational tool concert, Geneos, Grafana.

Escalation and Communication

·
Act as escalation point from support to DEV team

·
SME for service communication to users/business.

·
Escalate issues to management where appropriate.
Resolving and Recovering
·
Initiate crisis call for major or important incidents.

·
Working to resolve problems and incidents of varying complexity to enable the operation to continue to run and deliver service effectively by eradicating recurrences with minimum disruption to the business.
Incident and Problem Management
·
Participate in Major Incident Reviews and Service Improvement Programs as required.

·
Locate root cause of the incidents, review and assess if problem management required, and update incident/problem tickets.

·
Work with Problem Management team to proactively avoid incidents.

·
Discuss with L3 for fixes, and coordinate releases.
Change and Release Management
·
Provide application support to end users, consulting with user groups to determine operations support needs and to ensure smooth implementations.

·
Review and approve Utilities changes.

·
Manage releases and ensure successful execution by working closely with the development team.

·
Ensure that processes are being adhered to by the change raisers and service agreement managers.

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For new solutions review achievable migration plans, taking due consideration of existing service requirements.

·
Be the first level of defense for any changes with potential risks.

·
Control concurrent projects and assist in the management of work load that varies in scale and complexity to meet changing objectives.

Knowledge Management

·
Ensure proper knowledge management happens.

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Review knowledge gap and address it.

·
Update knowledge base at problem management and change requests.

·
Responsible for “shift left” – ie automating and scripting work and handing it over to regional teams for more value add work.

Others

·
Coordinate DR tests

·
Report service target breach and monitor service metrics, report and initiate corrective actions

·
Identify threats and vulnerabilities and risks, categorize, estimate probability and escalate

·
Contribute ideas on more efficient business-IT operations, turn ideas into actions / plans

·
UAT testing and sign-off of all support related items that will be deployed in production.

Desired profile

Qualifications :

Knowledge & Experience / Qualifications:

·  Oracle PL%5CSQL,
· 
Unix Shell Scripting

HSBC Proud

In 2017, HSBC Bank Canada was named one of the Best 50 Corporate Citizens by Corporate Knights magazine, in addition to The World's Best Bank by Euromoney Magazine in its annual Awards for Excellence.

Join HSBC, and benefit from the following:

·  Career Development: Within your current role, as well as Canadian and international opportunities
· 
Company Reputation: Offering prestige, strength, and longevity

· 
Business Growth: Underpinned by our drive, and the highest banking standards

· 
International Connectivity and impact: Build global relationships and be a part of international initiatives

· 
A diverse workforce: Reflecting our belief that diversity of thought, background and perspective make HSBC a stronger organization

· 
Corporate Sustainability: We build our business for the long term by balancing social, environmental and economic considerations in the decisions we make

Make every future a success.
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