Application Specialist (Molecular)

Job description

  Job facts

Roche Diagnostics in Midrand is seeking an Application Specialist (Molecular) to provide application specialist technical and scientific expertise in the promotion, marketing, sales, training and operational (trouble shooting) support to the Roche Diagnostics market customers within the assigned geographical region.

Application Specialist Function

·  Provide timeous, reliable and effective application specialist technical and scientific product troubleshooting support and assistance to customers in line with SLA requirements, within scope of authority and within budgetary guidelines
·  Escalate complex application challenges to relevant personnel in accordance with procedures for swift resolution
·  Maintain high level of customer engagement throughout on site visit with regular updates, feedback and on-the-job training to customer
·  Provide technical and scientific application insights to customers to market Roche and its products and services in order to contribute to business development/ sales targets for assigned products
·  Plan & facilitate customer presentations, training and materials on laboratory applications (beginners and advanced) for potential new and existing customers to develop their skills & capabilities
·  Provide timeous market research feedback to marketing and sales teams in accordance with business requirements
·  Provide relevant business areas with technical or scientific application advice & support on relevant project & business activities
·  Input into and/or complete accurately and timeously all relevant information and administration on required report management systems
·  Complete relevant administration within set timelines to effect T & E cost centre activities
·  Adhere to instrument manufacturing and operations standards, relevant SOPs and best practice guidelines relating to all application requirements, product bulletins and any new AS or quality SOP

You, as an ideal candidate, will have the following skills, experience and education:

·  Required Qualification: ND in the Medical Sciences (NQF 6) or equivalent plus practical laboratory experience of at least 2 years
·  Required Experience:At least 2 years experience in laboratory practices
·  A valid driver's license and valid passport is required.

·  Who we are

Roche has played a pioneering role in healthcare as an innovator of products and services for the early detection, prevention, diagnosis and treatment of diseases. The company has operated in South Africa since 1947.The local office of Roche Diagnostics is based in Midrand, Johannesburg and it has offices throughout Southern Africa and Sub-Sahara Africa. We employ over 180 employees in our Diagnostics division.

Roche is an equal opportunity employer.