VIE - Digital Project Coordinator - Shanghai

Job description

  

Cartier, l'artisan des passions.

The VIE in this role will support the Maison’s strategic digital projects in China.

 

KEY RESPONSIBILITIES

 

Key responsibility 1 – Digital projects coordination

·  Support on implementing the strategic CRM digital application and projects, both online and offline
·  Cross-functionally coordinate with internal / external, local / global teams to ensure the high quality and timely project delivery
·  Manage the project roll-out to boutiques with on-site training and remote support, leveraging all internal / external resources
·  Track and analyze the project results, provide valuable insights of enhancements
·  Deeply understand the digital trends of today and transform the knowledge into the business application

 

Key responsibility 2 – Omni-channel client experience exploration

·  Fully understand the client needs of an ultimate and seamless experience in the luxury world in China, and detect the opportunities to enhance the offers of the Maison
·  Work with retail, e-commerce, client service, IT and digital teams to develop and deploy the action plan according to Maison’s omni-channel strategy of seamless and consistent client experience throughout all touch points

Key responsibility 3 – Digital trends and market monitoring

·  Follow up closely the digital and industrial trend, provide monthly report of market research
·  Build good relationship with digital pioneers in the market and explore the partnership with high-tech and start-up companies to meet the project needs

 
QUALIFICATIONS

·  Bachelor degree or above
·  Minimum 2 years working experience with luxury / fashion or luxury hotel industry
·  Minimum 2 critical project experience in WeChat / Tmall / digital / CRM / Omni-channel related domains
·  Strong planning, multitasking and project management skills
·  Very good sense of aesthetic and brand image
·  Excellent communication skills and relationship management skills
·  Adaptable to change and uncertainty with the flexibility to work in a fast-paced, start-up, and multicultural environment
·  English and Chinese speaking is must

 
Competencies Request:

Technical Requirements:

·  Proficient with Microsoft Office Programs (Word, Excel, and PowerPoint), especially on Excel & PowerPoint.
·  Skilled in both written and spoken English and Chinese Mandarin
·  Skilled in media making tool (PS/AI/Sketch/Premiere etc.) is a plus.
·  PMP certification is a plus

 
Interpersonal Requirements:

·  Curiosity & savvy in high-tech or innovation
·  Product/Project design thinking
·  Attention to detail and preciseness
·  Logical thinking
·  Positive attitude and good team player
·  Self-starter, takes initiative and responsible personality
·  Strong interpersonal communication skills

 

Eligibility to the VIE Program

·  Candidates between 18 and 28 years old
·  Nationals of Member States of the European Economic Area (EAA), who have fulfilled their national service obligations