The candidate will report to the Head of Product Management and will be a key member of the Product Team.
-Support the Head of Product Management in execution of our strategy in relation to next generation managed services (Hybrid IT, Cloud, Application Management, Security among others)
-Define, manage and launch Managed Service offerings that deliver positive business outcomes for the clients and supports the strategy for growth.
-Contribute towards the planning and priority setting for service offerings within the overall product roadmap
-Lifecycle management of the offering portfolio including budgetary and P&L management
-Manage and motivate virtual team members to deliver against the product strategy and objectives.
-Lead/drive cross functional teams through new product introduction process to minimize the time to revenue for new solutions by ensuring CMS affiliate readiness for new product adoption.
-Develop and maintain relationships and communication with regional affiliates worldwide, HQ and other group companies, and other partners ¿ as the core go to market channels.
-Work closely with the Managed Services Manager to develop the overall strategy and messaging for the relevant service offerings and value propositions
-Lead and manage vendor / partner relationships to support the product portfolio and associated go to market including the use of MDF, rebates etc.
-Develop and deliver collateral, tools and training to enable relevant sales channels to be effective and achieve sales and margin targets
-Serve as the voice of the customer in building product functionality that is fit for purpose
The candidate will thrive in high pressure, complex, fast paced environments. They will also ideally possess the following attributes and career experience:
-Ability to create and share vision, to energize and enthuse teams to follow
-Ability to innovate and be creative with regards to problem solving and the formulation of solutions
-Must demonstrate analytical skills and a genuine passion for new technologies
-Cross cultural management ¿ lead multi-cultural and geographically dispersed virtual teams
-Product Management experience in Cloud / IT Services / Managed Services
-Evidence of developing a global product offering in liaison/ coordination with other regional affiliates who might have different interests
-Customer Focus / Customer Satisfaction / Customer Experience ¿ ability to consider the whole end -to-end customer experience and not just technological deployment
-Excellent planning and organization skills acquired in a fast-paced service driven environment
-Ability to work with cross functional teams (sales/finance/ops etc.) to seek the best for the company
-Action oriented and proactive - take the initiative in solving problems
-Attention to detail and an appreciation of the technical and financial aspects of business and products
-Strong work ethic
-Excellent native / business level of written and verbal communication skills in English. Spanish and Japanese languages being a bonus.
-Dynamic personality with a high level of energy, enthusiasm and commitment.
-Creative, resourceful and adaptable with high level of personal impact.
-Continuous learner with passion for market-driven innovation
-Strong communicator that can unify
-Collaborative personality ¿ a real team player
-Commercially oriented always with an eye on cost control and revenue growth
-Clear and persuasive communicator with the ability to operate at all levels within the company
-High level of integrity and very dependable
-Intelligent, creative thinker
-Excellent interpersonal skills, proven track record of building strong relationships and establishing credibility with customers, prospects, analysts, sales, R&D, and the management team
-Proven organizational skills; ability to multi-task and work on several assignments concurrently; detail oriented
-Graduate with Technical / Computer Science degree
-Business / MBA a plus