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French Technical Service Advisor en Barcelona, Barcelona.

  • Barcelona (Barcelona)
  • Administration

Description de l'offre

Randstad Barcelona is looking for French native speakers for 10 vacancies our client has available as Technical Service Advisors.

nuestro cliente

Our client is one of the world's largest contact centre outsourcing providers, dedicated to delivering the best customer experiences for some of the world's best known brands.

Currently we are looking for candidates who must have a native or equivalent level of French and a bilingual level of English, with experience working in Customer ServiceorTechnical / Engineering education for one of the brands they work with, a leading global specialist in photovoltaic system technology, they are setting the standards today for the decentralized, digital and renewable energy supply of tomorrow.

tus funciones

- Maintains the technical support hotline, and uses communication and basic troubleshooting
skills to provide customer support to users, installers and customers of our client.
- Ensure that all customer contacts are handled in an efficient and effective way, while also
being focused on customer needs.
- Provides first level technical support on several products groups. Resolve 50% of your
contacts without involving other people.
- Ability to follow technical troubleshooting guides and technical knowledge to determine
technical resolution or escalation path.
- Other duties as may be required or assigned.

Profil recherché

requisitos del puesto

- French native level or equivalent
- Knowledge of basic electrical theory or networking technology is a plus.
- Customer focus and a service-oriented attitude are required.
- Ability to communicate on the phone with customers while taking detailed notes
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)
- Attention to detail and a high level of accuracy are required.
- Proficiency in the English language, both written and verbal

  • Formación:Sin estudios: Otros
  • Idiomas:Francés: BILINGÜE, Inglés: ALTO
  • Experiencia:1 año
tus beneficios

We offer:

Full time position (Monday to Friday), Service schedule: 8:00 to 17:00.
Stable contact directly with the client (Randstad is just doing the recruitment process)
1 month of training (paid)
Location: Barcelona city centre (nearest metro- Selva de Mar)
Salary: 21.000 euros gross per year + 3500 of variable
International work environment!

¿por qué con Randstad?
  • Porque contamos conmiles de ofertas de empleo en nuestro portal.
  • Porque trabajamos con lasmejores empresasofreciéndote los mejores puestos de trabajo.
  • Porque te aseguramos todas lasgarantías legalesen tu contratación.
  • Porque te garantizamos unseguimiento cercanotras tu incorporación, porque queremos que estés satisfecho.
  • Porque ponemos a tu disposición nuestrainnovación tecnológicapara que puedas firmar tus contratos y acceder a tu documentación laboral en un sólo clic.
  • Porque siemprecontamos contigo.

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