Expire bientôt Randstad Es

Customer Service Advisor German/English en Palma de Mallorca, Baleares.

  • Palma (Balearic Islands)
  • Ventes

Description de l'offre

As Customer Service Advisor, you will be based in Palma Head Office playing your part to provide multi-channel customer service that includes contact via phone, e-mail, SMS and other digital channels. You will be providing both customer service and problem resolution to our customers both before and during their holiday when the service is operational 24hours a day. Your service will help you to build excellent relationships and provide sales through customer service on an individual basis.

nuestro cliente

Our client is the world's number one integrated tourism group, with 66,000 employee in
over 100 countries and service 20 million customers in 180 destinations worldwide.

tus funciones

As a Customer Service Advisor, your role in a 24/7 Head Office is to provide a high level of customer service in response to an interesting variety of enquiries and customer complaints.
You will be talking to customers both before and during their holiday all over the world with the aim to do everything possible to resolve all enquiries during your first contact with them.

Your service will also help you to recommend and sell a wide range of products and excursions to our customers.

You will of course enjoy change and challenges such as assisting with occasional emergencies day and night.

Profil recherché

requisitos del puesto

+ Exceptional administration skills, strong planning, organisation and computer literacy
+ A service orientated mind-set
+ Able to work fully flexible shift patterns that include rotating shifts including nights
+ Experience of working within a customer service / tourism role advantageous
+ Confident and positive with the commitment to achieve sales through service targets
+ Willing to work with colleagues and customers with varying nationalities
+ High personal standards, behaviours and a professional attitude
+ Fluent ENGLISH and GERMAN. Any additional languages advantageous
+ Comfortable working with modern technology, as well as the internet and social media

  • Formación:Bachillerato
  • Idiomas:Inglés: BILINGÜE, Alemán: ALTO
  • Experiencia:1 año
¿por qué con Randstad?
  • Porque contamos conmiles de ofertas de empleo en nuestro portal.
  • Porque trabajamos con lasmejores empresasofreciéndote los mejores puestos de trabajo.
  • Porque te aseguramos todas lasgarantías legalesen tu contratación.
  • Porque te garantizamos unseguimiento cercanotras tu incorporación, porque queremos que estés satisfecho.
  • Porque ponemos a tu disposición nuestrainnovación tecnológicapara que puedas firmar tus contratos y acceder a tu documentación laboral en un sólo clic.
  • Porque siemprecontamos contigo.

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