Expert - Enterprise Managed Services

Job description

about the role

Manage ,implement and deployment of the tool platform within the infrastructure selected for the purpose

Interlock with relevant stakeholders i.e. GPO,MSC, VPO to develop processes to leverage the tools

Train and assist the operational entities to manage transition/transformation and operation.

Support the tests to be done on the Proof of Concept for both Prime/ DNA C and ISE 

Provide alarms meaningful/thresholds for tickets creation rules

Provide the technical knowledge required to build processes

Support for the design and size the build and run models

Support the setup to send customer alarms to Service Now

Test the overall customer solution

Provide Customer Technical PM to implement the EMS platform

Deliver the Build Of Material for the platform

Contribute in the Low Level Design

Licenses management

IT Services (FTP server, MIB Server, backups,...)

SCMZ management when the platform is Orange hosted

Discovery to build inventory (Site Survey or other)

Support Service Operations when users claim for problem resolution

Change request Management of related to platform evolution, security / hardware / software

Guide to prepare the Configuration access

Level 3 support to Maintain and Manage the infrastructure (EMS tools and servers linked to the platform)

Application Release management in relation with Vendor and Domain

Ensure training environment available within LAB platform

Test customer environment within LAB platform when evolutions required

Build a cookbook with most used solutions based on customers cases :

Design of the solution : customer hosted/orange hosted

Security rules and constraints

Support Pre-sales and Post-sales consultancy

about you

Expert level knowledge on PRIME/DNA and ISE .Customer Oriented Attitude (Internal / External) – Can do !

Delivering within a matrix organization

First class proactive communication skills, negotiation, presentation,

Knowledge of Configuration Management

Knowledge Change Management

Solid knowledge of Digital Tools Management ,routing & switching etc.

Excellent knowledge of cisco prime in terms on deployment ,administration and operations.

Excellent hands on knowledge of routing, switching and wireless LAN environment

Ability to carefully plan and co-ordinate work according to a demanding time schedule

Excellent interpersonal and communication skills with the ability to operate in a multi-cultural and cross-functional organization

Service oriented, customer focused, and have the ability to resolve complex - problems through a calculated and methodical approach.

Good time management, organizational and communication skills

Ability to work under pressure with ability to deal with multiple tasks.

Ability to coach and mentor peers and subordinates

Excellent problem solving skills are necessary.

ITIL Service Management certification preferred

Good analytical skills

Ability to communicate at all levels across the business..

Ability to learn quickly and understand basic network connectivity and infrastructure.

Good interpersonal skills, time and matrix management skills

Capable of representing the organisation during major incidents.

Able to work within a time critical, customer focused environment

Ability to multi task and work under pressure.

additional information

Minimum  6- 10 years of experience in enterprise networks with main focus on LAN management(wired and wireless) and LAN management tools like Cisco prime, ISE,Aruba ,Cisco DNA center etc.

department

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular