ESC Mobile Messaging TOO and Technical Team Leader

Job description

about the role

Job Purpose:

·  Acting as the technical owner of the shared Mobile Device Management platform based on Mobile Iron technology for Orange customers (Internal & External) .
·  Lead the team technically and always provide technical consultation and perfrom Techincal lead tasks.
·  Being accountable within ESC for the service being delivered by the platform.
·  Acts as the technical owner of the Mobile Device Management platform:
·  Incident, pro-active and Crisis Management.
·  Performs pro-active service maintenance actions to maintain service availability and reduce risk.
·  Coordinates and may contribute to service restoration actions.
·  Review and analyse of the service availability of the platform.
·  Key contact for PMs and Management for escalation's and crisis management.
·  Trouble shoot and diagnose problems in existing network structures and/or customer servers leading to effective and efficient problem resolution in order to meet requirements of  Service Level Agreements and contractual commitments to customer.
·  Validate and apply changes to server, application configuration or architecture, as requested by the customer or by internal teams.
·  Perform proactive service maintenance actions to maintain service availability and reduce risk.
·  Act as a Technical Implementation Owner ( TIO ) for new customers/projects deployment.
·  Perform maintenance (live cycle) for Mobile Messaging services.

Problem Management

·  Initiates and manages the action plans, including follow-up of implementation.

Change Management

·  Attends CABs if a complex non-standard change is to be implemented and impacts the platform.
·  Ensures change operational procedures are clearly described.
·  Is involved in Post Implementation Reviews.

Release Management

·  Manages the implementation of complex releases.
·  Is involved in the rollout planning, communication/training, installation and distribution phases of the process.

Configuration Management

·  Ensures configuration management is up to date in tools.

Capacity Management

·  Handles the analysis of the capacity reports for the applications she/he is responsible for, and defines the evolutions to be considered, relying on Infrastructure & Engineering teams.

Service Implementation

·  Owns or is involved in decision for hand over to Operations.
·  Maintains platform technical documentation.

about you

Candidate Profile:

Experience and Qualifications:

• Minimum 5 years of experience in managing Mobile Mail technologies
• 2 to 4 years of experience working as a 2nd or 3rd level support is a plus.
• Demonstrate good skills in messaging technologies (Domino, Exchange, SMTP).
• Good knowledge of virtualized platforms (Vmware, Vswitches..).
• Basic Knowledge of SAN technology.
• Significant telecommunications background (WAN, LAN, VPNs, IP, GPRS).
• Pro-active approach to work.
• Customer oriented.
• Excellent communication (written and spoken).
• Fluent in French and English.
• Ability to work independently if requested.
• Ready to participate in on-call.

Educational background:

·  Bachelor degree in Telecommunications/Computer Science.

additional information

Job Contacts:
Within Orange Business Services:
• Messaging and collaboration soln. teams (L2, Implementation)
• Other teams (Infrastructure and engineering teams, ..)
• Projects Managers
Outside Orange Business Services:
• Customers
People Management:
• No management

department

Customer Services & Operations

contract

Regular