Offers “Orange”

Expires soon Orange

Business Operations Analyst

  • Gurgaon (Gurgaon)
  • Project / Product management

Job description



about the role

User management in SAMBA - salesforce tool

Gather the needs of the access

Assist in best profile for the user needs

Assist in the explaining the role hierarchy

Assist in assigning the user roles

Chasing SPOCs and admins to customize the users in ‘to be defined roles’

view the permission set and help to answer queries on who can access what

Do screen share with end users for any queries on access issues

Altify Support

Work with the program project manager on the access requests

Maintain log and generate reports for the governance on the registered users lists

Answer queries from regions on the user registration on Altify

Testing Altify new feature implementation.

Tickets management

Create tickets as per the ad hoc  request from stakeholders and SAMBA Business owner

Support user queries in Tickets.

Follow up on the pending tickets.

Testing any changes in UAT before push to production.

Support on the exchange rate updates

Testing

To support in testing all the changes going live in SAMBA.

creating the test use cases

creating defects log and check the fixes

working with technical team on clarifying the use cases and defects

working closely with the workstream lead and Business owner

Training

Training users on the new features delivered

Giving refresh training to the users (users at IB level) as and when needed

Other

supporting on the adhoc reporting request

support on adhoc administration of the UST ( user stories) – field updates

Strong written/oral communications and proofreading to prepare monthly Newsletter, release and publish for International Business Intelligence (IBI)

draft content to highlighting functional achievements within IBI

proof read the content before final release

categorize/segmentation of the newsletter to covers various topics

coordinate with the designer for newsletter design

follow up with various stakeholders within IBI to collate content

closely work with Head of IBI to validate and get approval for newsletter

think of new ideas (simple, creative/innovative) to present various topics

about you

 

skill

Ability to engage and partner with customer and internal staff as required.

Ability to ability to work in a virtual team environment.

Ability to identify problems and work to resolution as required.

additional information

department

International Business

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular

Make every future a success.
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