Billing Expert
Internship Moka, MAURITIUS
Job description
about the role
Main activities
Contributes to the animation, steering and coordination of the team
Improves team performance by optimizing the operating modes
Participates in the organization and distribution of work within the team
Participates in the improvement of the dashboard, establishes statistics or provides the critical elements
Acting as interim team leader
Contributes and participates in communication related activities
2.Contributes to the quality of invoicing: advice, qualification, risk control, quality control
Participates in pre-sales meetings, with the customer team to study the feasibility of solutions to offer to customers;
contributes
to the development of the contractual clauses of invoicing,
project qualification and validation;
advises on the billing account architecture in the IS, on the relevance of particular services and recommends billing solutions
Drives actions regarding the reliability and automation of billing
- Contributes through his experience to the rationalization of billing processes
- Proposes improvements to local billing procedures
- Analyzes billing anomalies (tools, procedures, methodologies), reviews corrective actions with stakeholders and proposes solutions.
- Analyze verbatim and propose solutions for improving customer satisfaction
Participates in transversal projects that have impact on the process and / or billing tools
- Gathers and expresses user needs in tools for billing services and contracts
- Communicate the needs to DPSA Support.
Referent - Support
- Is the referent on several products
- Provides support on customer business to Level 1 Experts
- Supports Level 1 Experts in Claims Processing
- Relay good practices, share experiences, performs coaching and mentoring
Relational Networking
Internal Relations:
In the management of billing accounts (multi-product contracts), the Expert is required to maintain internal relations with:
- the entities and functions of DSGC: Billing Officer, other Level 1 Expert, Level 2 Expert, Data Quality, Recovery, Order / Delivery, DUMS, MOA SI on the relevant domain, MOA related fields, process managers, support
- the Agency: RFC, ASM, BM, pre-sales analysis and after-sales support;
- other entities: SCOF, UI.
External relations
All major accounts customers
about you
Behavioral Skills
1
2
3
4
Know the company's strategy and standards to use (graphic charter, etc.)
x
Know the organization of France Telecom Group and the customer segmentation GC / DCE
x
Know Orange Business Services offers
x
Know the organization of Orange Business Services billing
x
Know the internal partners
x
Be independent
x
Know how to escalate wisely / know how to warn about major risks
x
Managing accounts
x
Reporting and presentation skills
x
Knowledge sharing
x
Be proactive
Know how to handle disputes
x
Conflict management
x
Ability to handle unpredictable and / or urgent situations
x
Commitment
x
Communication techniques: knowing how to listen and reformulate customer expectations
x
Communication techniques: understanding the client's needs and knowing how to respond to them
x
Professional skills
1
2
3
4
Communication techniques: knowing how to reassure the client
x
Communication techniques: Written
x
Knowledge of financial mechanisms
x
Knowledge of the operation of the IS chain from order taking to invoicing (order to bill)
x
Knowledge and application of the quality rules in use (SOX, Aquarelle,)
x
Knowledge of the offers, products and billing services
x
Contract Analysis
x
Dealing with customer complaint
x
Knowledge of standards and billing process
x
Knowledge of the organization and customer billing details
x
Knowledge of archiving rules
x
Know how to use your office environment
x
Know how to evaluate the feasibility of a project, analyze, identify and reduce risks
x
Know how to organize the stages of the project, evaluate the deadlines
x
Knowing how to work on transversal activities
x
Know how to report and capitalize on the lessons of the project
x
Team work
x
Anticipation / sense of organization and priorities: analysis, planning, forecasting
x
Know how to negotiate, argue, persuade, adhere
x
Know how to organize and animate a meeting
x
Understanding of English contracts
x
additional information
department
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
contract
Regular