HR Services Specialist

Job description

Job Description

WHY WORK WITH US?

With a shared mission to discover new ways to improve and extend people’s lives, our team of 120,000 global employees and our diverse portfolio of innovative medicines, eye care devices and cost-saving pharmaceuticals, we are addressing some of society’s most challenging healthcare issues. With our legacy deeply rooted in our Swiss heritage and with our eye on the future, our industry leading pipeline, together with our continued investment in R&D and our high performing, diverse and passionate employees, we aim to be a trusted leader in changing the practice of medicine.

We are Novartis, and we are reimagining medicine.

As a global healthcare leader, we have one of the most exciting product pipelines in the industry today brought to life by diverse, talented, performance-driven people. This makes us one of the most rewarding employers in our field.

Recently established in Mexico, the Novartis Global Service Centre delivers a broad variety of services including scientific and commercial services (known as Product Lifecycle Services), Financial Reporting and Accounting Operations, IT, HR Operations and Procurement to the Novartis divisions and organizations worldwide.

We’re growing rapidly and are looking for passionate, experienced high-calibre candidates to join our international team.

The NGSC Mexico is located in the biggest city in the country. The site is located 15 minutes away from Coyoacan, one of the oldest neighborhoods in Mexico, dating back to the XVI century, which has evolved into a cultural spot that gathers Mexican traditional and gourmet cuisine, arts and crafts, and history.

You will experience a mix of diverse people who have different interests and backgrounds.

POSITION PURPOSE
The purpose of this role is to serve as the first point of contact for managers and HR community and provide support in the area of Work Force Administration processes and act as a subject matter expert for these services

MAJOR ACCOUNTABILITIES
• Provide rapid, high quality and validated response/support to all HR related queries and requests

• Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer

• Maintain HR data via SAP system Escalate requests that cannot be resolved directly to the appropriate experts

• Maintain and sustain the Knowledge Base for countries in scope Contribute to projects in scope

• Ensure compliance in line with Data Privacy and Protection guidelines and other relevant legislation

• Provide support for the transition period

• Perform other tasks as assigned by Line Manager

Desired profile

Minimum requirements

• Diploma/certificate in HR/other related field is preferred

• Excellent English spoken and written

• Brazilian Portuguese or French preferable

• 1-2 years of working experience in an SSC environment preferred

• Working experience in a call centre operations preferred

• Work experience in virtual/remote teams preferred

• Work experience in international environment/team/global company preferred