Account Operations Specialist - Portuguese speaker

Descripción de la oferta

The Account Operations Specialist role is responsible to support in-season order book & returns execution for Field Accounts to enable sustainable and profitable growth for Nike. This role is accountable for working with the Customer Services team and executing daily operations and order management activities for a number of Field Accounts to drive success at retail.

CORE ACCOUNTABILITIES:
· Execute efficient order management processes to plan and deliver seasonal order books
· Execute operational tasks to maintain accurate order book status (un-shippables, cancel dates in the past, iDocs, credit blocks, etc)
· Support order entry activities resulting in an accurate and complete order book (including order acknowledgement / order book reconciliation processes)
· Monitor key supply chain metrics regarding inventory, order book flow and coverage
· Highlight product delays and communicate order book challenges
· Manage (category) product launches with category coordinator and monitor product delivery dates
· Deliver Customer Service excellence to the Field Accounts through quick response time via email/phone availability to questions, complaints and ad-hoc requests, according to the differentiated service model
· Provide input into shipping goal setting & tracking process for Field Accounts
· Support the Account Operations Lead to implement best practice tools & processes identified within the Customer Service and Nike departments

Perfil buscado

·  Minimum 1 year of Customer Service, Logistic or Supply Chain experience
·  Strong Customer Service mindset with focus on delivering superior Customer Service
·  Aptitude for problem solving
·  Attention to details
·  Good written and verbal communication skills
·  Consumer / customer oriented with good understanding of sports retail business
·  Fluency in Portuguese, English and Spanish (written and spoken)