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Offers “Netflix”

Expires soon Netflix

Workforce Management System Analyst

  • Internship
  • Manila ( Fifth District )
  • IT development

Job description


· Responsible for maintenance and architecture of the global Netflix WFM system
· Triage and troubleshoot issues with Netflix’s workforce management toolset
· Responsible for WFM system upgrades and competency development within the WFM team
· Conduct comprehensive analysis to reconcile multiple data systems (ACD, WFM, CRM, etc)
· Responsible for user and employee record onboarding
· Be a steward of technology and be accountable for the design and implementation of new systems, and also for maintaining and enhancing existing systems to meet business goals and needs
· Responsible for the successful integration of any adjuncts attached to the WFM platforms (payroll, HRIS, 3rd party BPO platforms)