IT Support Engineer- India

Job description

Netflix is the world's leading streaming entertainment service with over 167 million paid memberships in over 190 countries enjoying TV series, documentaries and feature films across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any internet-connected screen. Members can play, pause and resume watching, all without adverts or commitments. Netflix is on the hunt for a smart, motivated, customer-focused individual to join our employee technology support group, the Netflix Nerds.   Nerd - an **expert in a technical field with a stellar customer service mindset**. Being a Nerd at Netflix means more than being a technical expert, it means being passionate about helping people and about the technology we use. Nerds play a critical role inside the company providing amazing technical support to our employees around the world, with a focus on increasing and enabling productivity.   As a Nerd based out of our Mumbai office, you will be responsible for the employee experience, providing world class support and resolving every technology issue that comes your way. You may find yourself **supporting cloud** and **desktop software, troubleshooting conference** and **screening rooms** , **provisioning/deprovisioning accounts** and **hardware, deploying and upgrading mobile devices, inventory management, supporting off site events, resolving printer issues** , or any number of other issues you may come across. You’ll also be responsible for **tech education** including setting up new hires on their first day, providing training on internal resources for existing employees, or creating and updating relevant documentation.   In addition to providing expert-level support of our existing technologies, you’ll work to ensure everything we do is rooted in our Employee Technology principles of **simplicity, security, scalability, and service**. We’re looking for someone with **the drive to innovate and help the team think outside traditional IT Support models**.   You’ll need to be comfortable working as part of a distributed team and communicating with technical and non-technical users. This position may require some travel and after-hours or weekend coverage.
·  Deep experience and strong track record in IT or Desktop Support/System Administration with a focus on customer facing experience
·  Experience supporting Cloud and SaaS Applications and SSO, including Google Apps for the Enterprise (Gmail, Calendaring, Drive, Sites, Groups and Google+)
·  In depth knowledge of and the ability to perform advanced troubleshooting on Mac OS, Chrome OS, Windows 7, 8 & 10, Linux, and various applications including Office and Adobe suites
·  Solid working knowledge of Mac, Lenovo and Chromebook hardware including laptops & desktops
·  Experience troubleshooting conference room technology including Google Hangouts, Google Meet, Chromebox for Meetings, and Crestron devices
·  Experience supporting mobile devices including Android and iOS devices
·  Experience with supporting people remotely
·  Strong fundamentals in networking protocols and troubleshooting
·  Knowledge of best practices around data security
·  Experience partnering with local IT vendors
·  Experience delivering group and one-on-one training