Veterinary Technical Support Analyst, Vancouver, WA.
This role is responsible for communicating and representing the technical aspects of Wisdom Health products to consumers, veterinarians and clinic staff via phone calls, and e-mails. Supports Customer Service staff with general inquiries, conducts analysis of genetic data to ensure our high standards of quality are met, while providing the highest level of service and customer satisfaction by assuring prompt, courteous and accurate responses to customers as well as internal inquiries
What are we looking for?
· BSc degree in science DVM or related field required
· Minimum of 2-3 years of science/technical inside sales/customer service experience.
· Ability to function as a team player in an open office environment.
· Developed Communication Skills
· MSc in related field or genetics desired
What would be your key responsibilities?
· Develop and hone scientific explanations for new and existing genetic products targeted towards consumers and veterinarians.
· Address technical customer service escalations in a timely, professional and accurate manner with minimal supervision from science team.
· Perform manual data-analysis of test results where necessary.
· Participate in ongoing product training to learn and maintain strong knowledge of product information
· Completely and accurately answer phone calls, emails and letters from vet clinics, pet owners and distributors in accordance with performance standards.
What can you expect from Mars?
· An industry competitive salary and benefits package.
· To be respected and valued.
· The Five Principles at the center of every decision we make.
· The opportunity to work and shape future changes with a high performance team and collaborative environment.
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request
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