Vet Product Owner Digital Services F/M

Job description

A mutually rewarding experience.

Work. Realize your ambitions. And realize there's more to being in business than just making a profit. That's the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it's never just about a single person, a single project or a single brand. It's about how you can grab everything that's within your reach here and use it to pursue mutual, long-term gain. It's about having ideas. And ideals. Being prepared to risk failure because the promise of success means we'll all be a little better off. It's that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world's best-loved brands: M&M's®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN'S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

Royal Canin Vision is to enhance veterinary care by science based health nutrition. To continue to push boundaries and generate category growth in an OMNI-channel reality, the Veterinary Services Platform Product Owner will identify, develop, track and deploy a suite of digital services designated to Veterinary clinics in order to future proof our core offer and create new business models. The ambition is to become the partner of choice of Veterinarians and drive Royal Canin product recommendation together with monetization of new digital services.

The role sits in the acceleration team and report to the sales accelerator Director

Work in close collaboration with the Digital factory team to develop and improve new functionalities linked with nutrition and help test them in the pilot market.

Work with the digital factory deployment team, to organize and coordinate the best possible deployment route across the world, and deliver a very effective support model.

Key Responsabilities

Be the representative of vet in Digital Factory to build the best possible solution.

Continuously lead the assessment of veterinarian needs leveraging markets resources and a set of user centric methodologies to gather, analyses, document and finally focus on insights collected (interviews, shadowing, focus group, surveys, analytics…).

Lead the development roadmap for the vet services platform to ensure Veterinary category growth as a part of global Royal Canin ecosystem. Choose priorities that will drive more usage of the platforms and deliver the Royal Canin mission in vet.

Manage the product requirement from prototyping, development to deployment in markets. Build on deployment best practices to leverage utilization.

Encourage creativity and innovation culture in vet services platforms teams to deliver more performing and effective solutions (DesignThinking, tech audit…). Continuously audit innovations in vet ecosystem and outside of vet ecosystem to bring inspiration.

Communicate in an effective, timely and efficient manner with business owners and the agile delivery team (Digital factory), ensuring the successful delivery of services during each iteration

Manage various stakeholders in order to insure smooth execution of the managed projects. This includes the collaboration with markets, regional teams, digital support functions and global pet care units.

Shape digital user centricity to maximize user experience and consolidate feedbacks to improve customer experience.

Track and analyze KPI to ensure continuous learning and improvements/ sales ROI

Launch in collaboration with the marketing activation manager all relevant digital tools and sales support needed for an efficient deployment

Profile
Business School (MBA or Bachelor degree), a Digital Marketing degree would be a plus
2 to 4 years in B2B or B2C Digital Marketing/Digital platform management
Analytical skills and attention to detail required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
Ability to work with different teams and various team dynamics to achieve challenging delivery objectives
Excellent time management skills including prioritization of tasks and leading of cross-functional teams with external and internal actors
Excellent verbal and written communication skills and the ability to interact professionally with diverse group of executives, managers and potentially stakeholders.
Comfortable with Web analytics technologies, architecture and implementation
Management of complex technical projects on an international level will be appreciate
Fluent in English

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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