Supervisor-Sales

Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.

Desired profile

Qualifications :

1. Conduct Sales Activities, achieve catering goals and budget

进行销售部活动，完成宴会目标和预算

a. Meet with customers regularly handling proactive sales calls and reactive sales leads.

和普通客户的会议

b. Conduct sales activities according to the set guidelines and plans set up by the Catering Sales Manager.

通过宴会销售总监的指引进行客户拜访

c. Ensure all enquires are handled promptly and efficiently.

确保所有的客户需求被迅速有效的处理

d. Meet with in-house guests to build relationship and to obtain guest comments.

与在店客人会面并建立合作关系并搜集客户意见

e. Meet with key banquet customers to build relationship.

与重要的宴会客人见面并建立合作关系

f. Be proactive in obtaining sales leads from various sources such as competition reader board program, newspaper, internet, TV etc.

主动地在销售经理那里获得资源比如白板，报纸，网络，电视等等

g. Actively share information on guest comments, both positive and negative.

积极分享客户的意见，正面的和负面的

h. Participate in all customer events.

参加所有的客户活动

i. To be fully aware of catering sales forecast and budget, focus on achieving stretched goals, when will need to fill business and maximise function space utilization. To be profit minded.

充分了解宴会销售的预算和目标，努力集中完成目标，知道何时集中生意并使场地能最大限度的利用。要有利润意识

2. Account Management 客户管理

a. To input information related to all accounts into Opera S&C.

将所有公司信息输入S&C

b. Manage the Opera S&C database and ensure all information in the system is up to date.

管理系统里的数据并确保所有信息的及时性

c. Responsible for setting up plans and actions for each account.

对每个客户制定行动计划

d. Work towards achievement of stretched catering sales goals.

工作目的实现宴会销售目标

e. Participate in account review and account audit to ensure that all relevant information is obtained for each of the accounts.

参与客户档案的回顾及审查，确保所有的客户信息准确及时

f. Prepare Sales Call Reports to record all information on daily sales activities. Please refer to LSOP on Effective Sales Call Process and Reporting.

准备销售拜访报告所有信息，记录所有的拜访活动。请参照LSOP进行有效的拜访和报告

3. Take over from Sales Team

a. Go through the details with the proactive room sales associates by using the Handover Check List.

用交接表和房间销售一同了解详情

b. Items to go over include:

逐项检查

i. Background information of customer. 客人的背景信息

ii. Customer's objective of the event. 举办活动的目的

iii. Details of the bookings such as date, time and venue. 预定的细节比如日期，时间和预算

iv. Price confirmed. 价格的确认

v. Menus. 菜单

vi. Any outstanding issues. 其他的问题

4. Before the event 前期工作

a. Call up the customer for self introduction.

打电话给客人介绍自己的情况

b. Go through the contract with the customer and reconfirm all details of the event including the following areas:

和客人联络确认所有宴会细节如下

i. Timing of the event 活动的时间

ii. Finalize the menus 最后的菜单

iii. Set up of the banquet space 宴会场地的摆台

iv. Use of AV Equipment 设备的使用

v. Lighting arrangements 灯光

vi. Form of payment 付款方式

vii. Car park arrangements 停车位的安排

viii. Any services required related to other departments 其他部门的服务需求

5. During the event 宴会举行时

a. Greet the Customer upon arrival and introduce the customer to the person in charge from Banquet Operation.

在客人到达时的问候并介绍具体酒店宴会负责人

b. Reconfirm with the customer on all the set up requirements and program run down.

和客人确认所有的需求的落实

c. Assist with the bill settlement.

协助帐单的结算

d. Present Meeting Planner Survey.

会议后的意见调查表

6. After the event 宴会后

a. Send thank you letter to the customer

给客人发送答谢信函

b. Input the information on revenue in Fidelio S&C.

将所有信息输入电脑系统

7. Prepare periodic reports 准备定期报告

Participate in the preparation of monthly report and other reports according to business needs.参与并编写每月报告和按照生意需求的其他报表

8. Office Etiquette & Business Ethics 办公礼仪和商业道德

a. Properly dressed in uniform or business attire with the general appearance according to the hotel standard.

注重自己的仪容仪表

b. Conducting business accordingly to the hotel guidelines and local law在酒店的指引和本地法律依据下工作

c. Compliance to the standards set up for the sales operation including telephone handling, punctuality, hotel rules, regulations and LSOPs.

按照标准的运作包括电话礼仪，按时上班，酒店规定，员工手册，和LSOPs.