Offers “Marriott”

Expires soon Marriott

Butler Service Desk (PBX) Supervisor

  • Bal Harbour, USA
  • IT development

Job description



The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York's Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Desired profile



Qualifications :

Job Summary

Coordinate, direct, and ensure telephone, fax, and modem lines are installed, maintained, and dismantled correctly. Process guest check-ins, Check-outs, room assignments, reservations, and cancellations. Block rooms; activate keys. Set up guest accounts; verify/adjust billing; secure payment. Operate telephone switchboard station; assist with all calls/requests; relay messages. Test communications equipment. Create, review, maintain, print, and compile logs/documentation/reports. Assist in obtaining guest/VIP information. Open doors and assist guests/visitors. Coordinate calls/E-mails/deliveries to meet guests' needs. Open and close Business Center. Dispatch bell/valet staff. Process accounts payable. Review departmental productivity reports, payroll forecasts, and revenue postings. Monitor and maintain inventory of equipment/supplies. Notify Loss Prevention/Security of theft/unwelcome persons. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to concerns. Ensure adherence to quality standards. Visually inspect tools, equipment, or machines. Enter and locate information using computers/ POS systems. Reach overhead and below the knees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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