The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York's Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.
Ideal candidate profile
Note: Spanish work permission is required
Since the first St. Regis in New York opened its doors in 1904, St. Regis Butler Service has defined the distinctive, personal, residential style of hospitality found at every St. Regis Hotel worldwide. St. Regis Butler Service embraces everything from a personal Butler choreographing guest´s stay like a personal assistant to a hand instinctively offering to take your bag. Today, St. Regis Butler Service affords the rarest of all luxuries – time
• Welcoming guests upon arrival and provide a genuine overview of all property details and services available.
•Butler converses, listens actively and connects with guests in a courteous manner, in order to retrieve important information to create a memorable stay.
•Anticipate guest´s needs to exceed expectations.
•Greeting and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, escorting guest when asked for directions and using the guest's name when possible.
•Assist with carry-on items (bags, jackets).
•Explain the St. Regis Signature Services
•Perform accurately Packing and unpacking requests.
•Pick up and delivery of garments in line with complimentary pressing service.
•Deliver housekeeping items to room upon request.
•Delivery of In-Room-Dining orders and set up the table if necessary.
•Coordinating special amenities and events for guests to create “Wow Moments”.
•Log guest preferences accordingly in PMS system and ensure proper follow up with the corresponding departments involved in the requests.
•Privacy protection is mandatory
• Languages: Spanish and English are mandatory (German or any other language is of advantage).
•Requires good communication skills
•Enter and locate work-related information using computers and/or point of sale systems.
•Stand, sit, or walk for an extended period of time or for an entire work shift.
•Concierge level knowledge needed of hotel amenities, restaurants, travel and transportation information.
•Knowledge of the destination and tourist attractions.
•Two years luxury hotel experience preferred.
•Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 kg without assistance
All employees must maintain a neat, clean and well-groomed appearance per Marriott International standards.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.