Attendant-Food & Beverage 餐厅服务员

Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Desired profile

Qualifications :

To ensure guest satisfaction by providing excellent food and beverage service, in a friendly, competent and professional manner, maximizing guest's experience, using Sheraton Guest Satisfaction Standards. Promoting a fun work environment and being a team player.

· Food & Beverage Department

· Prepare an Outlet for Service

· Clean outlet equipment

· Sort and store outlet equipment

· Handle glassware for service / flatware for service and china for service

· Prepare waiter stations

· Prepare for buffet service

· Prepare service equipment and materials

· Prepare tables

· Take and record reservations

· Carry Out Outlet Service

· Wear appropriate uniforms for the area, as supplied by the hotel.

· Serve Food & Beverage in a friendly and professional manner.

· Greet and seat guest

· Remember guest's names and address them by their surname.

· Take food orders

· Process food orders immediately

· Adjust cutlery and glassware to suite meal choice

· Serve and clear food

· Rectify spillage

· Clear tables

· Present and finalise accounts

· Relay tables

· Assist in closing down the outlet

· Menu and beverage Knowledge

· Good command food product and menu knowledge.

· Total knowledge & understanding of Food Service Standard & Procedure.

· Good beverage knowledge

· Good knowledge of Well know the beverage service

· Provide Advice on Menu Items

4. Discuss menu items and advise guests on menu selection

5. Advise guests on menu items

6. Make arrangements for guests with special needs

7. Anticipate special needs of guests

8. Coordinate with the kitchen

· Carry Out Silver Service

· Use silver service techniques to serve meals where needed

· Carry Out Bar Operations

· Prepare the bar for service

· Recommend and sell drinks to guests

· Take drink orders

· Prepare and serve drink orders

· Use trays

· Handle cash

· Prepare and use coffee making machine

· Clear and clean tables

· Clean bar equipment

· Close down the bar

· Serve Wine

· Converse with guests about wine

· Explain the types and styles of wine

· Identify the wine regions

· Advise guests on their wine choice

· Take wine orders

· Advise guests on wine

· Prepare and Serve Cocktails

· Promote and sell cocktails to guests

· Patron Care

· Advise guests on alcoholic beverages

· Identify the strengths of alcoholic beverages

· Advise guests on the effects of alcoholic beverages

· Comply with legal Provisions of State Liquor Act

· Assess level of intoxication of guest and take suitable action

· Assist guests to drink within appropriate limits

· Monitor factors which interfere with the total experience of guests

· Advise guest on the Hotel's policy on smoking

· Assist in Cellar Operations

· Use refrigeration system

· Operate the post-mix syrups bulk dispensing system

· Operate the beer reticulation systems

· Operate the spirit and wine bulk dispensing system

· Adhere to stock control procedures

· Order stock and process orders

· Assist in Bar Service (Bar)

· Set up the open bar

· Prepare and serve beverages from the open bar

· Display the open bar

· Clean and prepare open bar

· Involve guests in preparation of beverages

· Perform a range of serve styles

· Prepare for Functions and Service

1. Prepare room/ stations layout for function service

· Carry Out Room Service

· Take orders

· Place orders

· Setup trays and trolleys

· Deliver and position trays and trolleys

· Serve meals and beverages

· Present the account

· Food & Beverage Stock

· Receive and check food & beverage stock

· Store stock according to hotel procedures

· Maintain storage area

· Guest Service/Sales

· Guest Service/ Relations

1. Complete the task according to the standard & procedure

2. Deliver high quality service to guests

3. Ensure guest needs and reasonable requests are met

4. Seek opportunities to continually improve guest service

5. Abide by the Sheraton Guest Satisfaction System

6. Establish and maintain effective guest relations

7. Endeavor to remember guest's names and address them by their surname.

8. Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image

· Communication with guests in a manner which promotes goodwill, trust and satisfaction

· Take appropriate action to resolve guest complaints

· Sell and Promote Products and Services

· Understand Starwood SPG plan

· Sell the hotel and Sheraton's products and services using-selling and suggestive selling techniques

· Promote the hotel and Sheraton Products and services

· Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests

· Training

· Attend all kinds of hotel training

· Attend the department training

· Computing

· Food & beverage Computer Programs

· Access and use Food & Beverage computer programs

· Safety/Cleaning/Maintenance

· Maintain a safe and Secure Working environment

1. Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures

2. Initiate action to correct a hazardous situation and notify supervisors/ managers of potential danger

3. Adhere to the hotel's security and emergency policies and procedures

4. Be familiar with property safety, current first aid and fire emergency procedures

5. Log security incidents and accidents in accordance with hotel requirements

· Cleaning/Maintenance Programs

· Adhere to hotel cleaning and maintenance programs

· Ensure a high level of cleaning is maintained in your work area

· Communication/General

· Maintain and Implement Effective Interpersonal Skills

· Maintain personal presentation to hotel and Sheraton standards

· Demonstrate professional attitude and behavior at all times

· Analyze, evaluate and improve your personal performance on a continual basis

· Quality Systems

· Apply hotel quality assurance principles

· Comply with all Hotel and Corporate Guidelines

· Abide by the Sheraton Code of Conduct

· Abide by the Sheraton Employee Handbook

· Abide by both the Hotel and Sheraton policies and procedures

· Communication

· Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication

· Deal effectively with guests and workplace colleagues from a variety of cultures

· Work effectively in a team

· Other Tasks

Carry out other tasks as directed by your supervisors