LVMH - ASSISTANT STORE MANAGER THAILAND

Description de l'offre

Company : Fendi Thailand
Business group : Fashion & Leather Goods
Job Title : Assistant Store Manager
Department : Retail
Company : FENDI
Location : Thailand
Reporting to : Store Manager

Profil recherché

Experience required : Minimum 2 years
Main Responsibilities
Sales Management and Business Development
- Demonstrate sales leadership for staff by playing an active role on the selling floor
- Continuously motivate sales team to meet assigned sales and productivity goals
- Suggest in-store events and in-store incentives that will continue to grow customer base, with particular emphasis placed on building local market
- Uphold excellent customer service standards and monitor staff performance to ensure that the service level is maintained
- Provide recommendations and action plans in cooperation with the Retail Manager to develop sales for each product category and clientele
- Be aware of local trading environment and its impact on our sales, including competitors' trading activities
- Act as brand ambassador to strengthen/ build relationships and sales with VIP clientele, repeaters and new customers
- Work with SEA Marketing team to implement in-store marketing and promotional activities
Inventory Management
- Ensure proper inventory mix matching to market needs and following Retail Manager instructions
- Review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales, buying trends and customer demands.
- Instruct and supervise staff in the correct execution of all company operating procedures, including merchandise receipt, pricing, counts and sales
Staff Management
- Hire, evaluate, train, position and discipline the staff in a manner consistent with Company policies to reflect business strategy and meet sales goals
- Responsible for the calculation of commission and incentives for the sales team
- Motivate, coordinate the work and coach the staff on "the floor" to achieve sales goals
- Encourage and support the individual development of staff and communicate to Retail Manager and SEA Management staff suggestions and needs; encourage exchange of ideas and creativity
- Promote and maintain harmonious staff relations
- Identify individual and team trainings needs and communicate these needs to Retail Manager and SEA Management
- Supervise staff and enforce Company policies while adhering to proper procedures regarding disciplinary action
- Ensure the proper management of staffing roster to provide appropriate store coverage
- Coach and provide training to new-join staff
- Act as Task Force for new store opening in SEA Market
Administrative Management
- Oversee all facets of store operation including payroll, billing, daily reconciliation reports, bank statements and sales reports to Retail Manager and SEA Office
- Take necessary actions to effectively control costs and ensure efficient operation in the store
- Implement and support all security measures
- Effective utilization of Retail Pro and its inventory management functions
- Discuss with Brand Manager to ensure appropriate assortment for the store
- Provide monthly qualitative and quantitative business/ HR reports as stipulated by Brand Manager and/ or Regional office
- Maintain good communication with the SEA and Regional teams, mall office, related outside parties
Communication and Reporting
- Inform Retail Manager of decisions and procedures relating to business issues made at the store level
- Inform Retail Manager of changes relating to business and competition issues in the Shopping Mall
- Obtain approval prior to implementation of new programs or procedures
- Adhere to and support business, merchandise, marketing and HR strategies from Retail Manager/ SEA Management
Advertising, Press and Events
- Propose ideas to the Retail Manager and SEA Marketing team to promote the FENDI image and merchandises
- Suggest appropriate magazines and advertising supports to Retail Manager and SEA Marketing team
- Work with the Retail Manager and SEA Marketing team in in-store projects and events to maximize sales
- Effective Management and utilization of the Marketing budget for in-store projects and events