Brand Supervisor-Bullring Birmingham

Job description

Description

Primary
Purpose: A Victoria’s Secret Brand
Supervisor owns the total customer experience, culture, and sales
performance of a single Victoria’s Secret business unit (Lingerie, PINK, and
Beauty).  The Brand Supervisor has a
primary responsibility of delivering the individual brand story though bra
journey dominance, operational excellence, and product life cycles of assigned
business unit.  Additionally, The Brand
Supervisor supports coaching and developing Sales Associates to serve the
customer as their top priority. 

 

 

Key
Responsibilities:

To perform this job effectively Brand Supervisors
must be able to perform all the responsibilities satisfactorily.

 

Talent:

·      
Facilitates select sales associate onboarding
and training modules.

·      
Conducts 60/90 day touchbases for all newly
hired sales associates on assigned team.

·      
Schedules and leads associate observations

·      
Identifies personal successor and co-creates
individual development plans.

·      
Tracks attendance of assigned team

·       
Leads and demonstrates the company values and L
Brands Way behaviors within the store at all times.

 

Brand:

·       Executes
business unit initiatives and strategies (Sales Education, Launches, Events,
Brand Promotions, and Product Testing)

·       Sets
direction for “Best at Bras” culture of business unit.  Personally demonstrates and provides coaching
to assigned team through bra journey execution, fitting room observations and
building customer loyalty.

·       Owns
the overall appearance and presentation of merchandising strategies of the
business unit by executing brand guide planning, mapping, and execution.

·       Develops
short term sell thru strategies with use of visual merchandising filters.

·       Maintains
the updates floor plan and fixture block leveraging the Digital brand guide and
fixture database.

·       Gains
business insight and takes action by reviewing business unit results daily,
weekly, monthly and linking behaviors to actions.

·       Takes
initiative to understand the business unit and offer solutions on how the store
can drive sales growth.

·       Leads
the entire sales floor while assigned to the role of Customer Sales Lead (CSL)
and ensures the team is delivering the best buying environment for the
customer. Owns 6-8 segments per week

·       Spends
6-8 non-csl segments a week in business unit coaching sales associates,
demonstrating selling behaviors, and providing feedback to CSL on customer experience.

 

 

 

·       Has
knowledge of all responsibilities of the Sales Associate and Sales Specialist
role and is able to supervise and engage with the customer concurrently in
order to deliver a best-in-class customer experience.

·       Reinforcing
store strategies to reduce shrink and build personal capabilities in, asset
protection.

 

Operations:

·      
Communicates with ASM and Brand Manager to
ensure proper scheduling for all aspect of the business unit.

·      
Works with SM and ASM to determine payroll
management

·      
Completes monthly associate availability
check-ins with assigned team to ensure availability meets business and
associate needs.

·      
Collaborates with peer Brand Supervisors to
ensure seamless communications and execution of overall store results.

·      
Executes and/or directs product lifecycle
activities during open hours of assigned business unit to drive merchandise
availability.

·      
Executes store opening and closing procedures
and recovery.

·      
Follows Calendar of Assumption of role with
discipline.

 

 

Success
Measures:

·      
Sales Growth (Likes)

·      
Payroll % to plan

·      
Turnover

·      
Best @ LL%

·      
£/FS Growth

·      
Sales Goals

·      
Shrink

·      
Stores Loyalty Programs: Email Capture Rate

·      
Internal Promotions

Qualifications

·  Previous supervisory experience preferred
·  Demonstrates business acumen with strong analytical skills
·  Proven time management, prioritization and organisational skills
·  Demonstrates ability to accurately observe and provide feedback
·  Previous visual merchandising experience preferred
·  Demonstrates ability to improve customer satisfaction and drive customer loyalty
·  Proven ability to effectively delegate, follow up and communicate with all levels of the organisation
·  Ability to stretch, bend and lift moderate weight
·  Schedule flexibility that includes evenings, weekends, holidays, and non-business hours

An equal opportunity employer, Victoria’s Secret UK does not discriminate in hiring or terms and conditions of employment because of an individual’s race, colour, religion or belief, gender, nationality, national or ethnic origin, age, disability, sexual orientation, marital status or any other protected category recognized by UK law.