regional trainer and care expert

Job description

GENERAL DESCRIPTION

Responsible for increasing the brand productivity by teaching new skills and knowledge to the sales teams regionally. Using training seminars, workshops, coaching online and offline, team exercises to update beauty advisors, distributors on the brand goals and procedures.

DUTIES AND RESPONSIBILITIES

To train clients (as well as internal staff) on brand-related products and services.

·  Embody the brand’s DNA and transmit it in in-class trainings and on the field coaching sessions to the BA population.
·  Develop creativity among clients and their teams, linked to new products (if there is no artistic trainer in the country)
·  Implement global or customized training programs for each store and/or staff members.
·  Participate in the development of new training actions
·  Analyze sell in & sell out data and come up with recommendations to the management.
·  Identify trends and improve our products’ sell-out in line with brand’s global & local strategy
·  Keep an eye on competition and report information  

KNOWLEDGE AND EXPERIENCE


EMBODIES BRAND IDENTITY & KNOWS SELECTIVE BEAUTY UNIVERSE

·         Masters fundamental knowledge : products, categories, gestures, sales and service

·         Master competition, market, clients, and trends knowledge

DRIVES BUSINESS THROUGH SERVICE & RETAIL KPI

·          Elaborates service plans aligned with business priorities across all markets to build the SKC ranges.

·         Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience

·         Pilots & monitors Retail Education's Efficiency: have field expertise + managing stocks, retail KPIs …

DESIGNS,TRANSMITS & EMPOWER/ RETAIL EFFICIENCY & TRAINING

·         Designs appropriate learning solutions for Customer Experience

·         Delivers & transmits Education Contents

·         Provides personalized follow-up & coaching for Bas and nationals when required while leading by example.

·         Ensure smooth field implementation with marketing team, distributors and Bas.

ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE

·         Fosters empathy

·         Knows customer profiles & transmits customer centricity

·         Continuously elevates services standards and POS execution according to brand specificities

·          GCC in store event

·         Increase and maintain customers’ database.

PR AND DIGITAL

·         Support the PR and digital teams through highlighting Lancôme SKC across the social media platforms.

·         Work with digital on creating content that can be used to boost Lancôme SKC.

·         Boost SKC community through Instagram page.

SKILLS AND ABILITIES


·  ·         Educated to the skin care degree level
·  ·         Experience in a similar role
·  ·         Proficient in MS Office
·  ·         Capable for frequent travels
·  The ability to measure and assess training needs
·  Strong communication and interpersonal skills
·  A passion for continuous learning
·  Innovative thinking
·  Embrace efficiency.
","datePosted":"2019-07-11T18:57:28.786Z","title":"Regional Trainer & Skin Care Regional Trainer & Skin Care Expert in Dubai | Retail at l'oreal       .aurelia-hide { display:none !important; }      L'Oréal | Job Description
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To train clients (as well as internal staff) on brand-related products and services.

·  Embody the brand’s DNA and transmit it in in-class trainings and on the field coaching sessions to the BA population.
·  Develop creativity among clients and their teams, linked to new products (if there is no artistic trainer in the country)
·  Implement global or customized training programs for each store and/or staff members.
·  Participate in the development of new training actions
·  Analyze sell in & sell out data and come up with recommendations to the management.
·  Identify trends and improve our products’ sell-out in line with brand’s global & local strategy
·  Keep an eye on competition and report information  

KNOWLEDGE AND EXPERIENCE


EMBODIES BRAND IDENTITY & KNOWS SELECTIVE BEAUTY UNIVERSE

·         Masters fundamental knowledge : products, categories, gestures, sales and service

·         Master competition, market, clients, and trends knowledge

DRIVES BUSINESS THROUGH SERVICE & RETAIL KPI

·          Elaborates service plans aligned with business priorities across all markets to build the SKC ranges.

·         Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience

·         Pilots & monitors Retail Education's Efficiency: have field expertise + managing stocks, retail KPIs …

DESIGNS,TRANSMITS & EMPOWER/ RETAIL EFFICIENCY & TRAINING

·         Designs appropriate learning solutions for Customer Experience

·         Delivers & transmits Education Contents

·         Provides personalized follow-up & coaching for Bas and nationals when required while leading by example.

·         Ensure smooth field implementation with marketing team, distributors and Bas.

ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE

·         Fosters empathy

·         Knows customer profiles & transmits customer centricity

·         Continuously elevates services standards and POS execution according to brand specificities

·          GCC in store event

·         Increase and maintain customers’ database.

PR AND DIGITAL

·         Support the PR and digital teams through highlighting Lancôme SKC across the social media platforms.

·         Work with digital on creating content that can be used to boost Lancôme SKC.

·         Boost SKC community through Instagram page.

SKILLS AND ABILITIES


·  ·         Educated to the skin care degree level
·  ·         Experience in a similar role
·  ·         Proficient in MS Office
·  ·         Capable for frequent travels
·  The ability to measure and assess training needs
·  Strong communication and interpersonal skills
·  A passion for continuous learning
·  Innovative thinking
·  Embrace efficiency.
","title":"Regional Trainer & Skin Care Expert","multi_location":[{"country":"United Arab Emirates","cityState":null,"city":"","latlong":{"lon":55.1817407,"lat":25.0476643},"lon":"55.1817407","location":"Dubai","cityStateCountry":"United Arab Emirates","cityCountry":"United Arab Emirates","state":"","mapQueryLocation":"Dubai","lat":"25.0476643","stateCountry":"United Arab Emirates"}],"locale":"en_GLOBAL","ml_skills_mapping":[{"standardSkill":"Social Media Platforms","nonStandardSkill":"social media platforms"},{"standardSkill":"Communication Skills","nonStandardSkill":"strong communication"},{"standardSkill":"Interpersonal Skills","nonStandardSkill":"interpersonal skills"},{"standardSkill":"Innovative Thinking","nonStandardSkill":"innovative thinking"},{"standardSkill":"Services Standards","nonStandardSkill":"services standards"},{"standardSkill":"Learning Solutions","nonStandardSkill":"learning solutions"},{"standardSkill":"Sales & Services","nonStandardSkill":"sales and service"},{"standardSkill":"Training Seminars","nonStandardSkill":"training seminars"},{"standardSkill":"Training Programs","nonStandardSkill":"training programs"},{"standardSkill":"Brand Identity","nonStandardSkill":"brand identity"},{"standardSkill":"Productivity","nonStandardSkill":"productivity"},{"standardSkill":"Stake Holder Management","nonStandardSkill":"stakeholders"},{"standardSkill":"Responsibility","nonStandardSkill":"responsible"},{"standardSkill":"Participate","nonStandardSkill":"participate"},{"standardSkill":"Centricity","nonStandardSkill":"centricity"},{"standardSkill":"Efficiency","nonStandardSkill":"efficiency"},{"standardSkill":"Consistent","nonStandardSkill":"consistent"},{"standardSkill":"Exercising","nonStandardSkill":"exercises"},{"standardSkill":"Skin Care","nonStandardSkill":"skin care"},{"standardSkill":"Marketing","nonStandardSkill":"marketing"},{"standardSkill":"Training","nonStandardSkill":"trainings"},{"standardSkill":"Following Up","nonStandardSkill":"follow-up"},{"standardSkill":"Artistic","nonStandardSkill":"artistic"},{"standardSkill":"Training","nonStandardSkill":"training"},{"standardSkill":"Self Learning","nonStandardSkill":"learning"},{"standardSkill":"Databases","nonStandardSkill":"database"},{"standardSkill":"Educating","nonStandardSkill":"educated"},{"standardSkill":"Empathetic","nonStandardSkill":"empathy"},{"standardSkill":"Designing","nonStandardSkill":"designs"},{"standardSkill":"Retail","nonStandardSkill":"retail"},{"standardSkill":"Sales","nonStandardSkill":"sales"},{"standardSkill":"KPI","nonStandardSkill":"kpis"},{"standardSkill":"POS","nonStandardSkill":"pos"},{"standardSkill":"GCC","nonStandardSkill":"gcc"},{"standardSkill":"KPI","nonStandardSkill":"kpi"}],"jobSeqNo":"LOREUS66959","educationRequired":"Bachelor","postedDate":"2019-07-11T18:57:28.786Z","ml_highlight":"Responsible for increasing the brand productivity by teaching new skills and knowledge to the sales teams regionally. Provides personalized follow-up & coaching for Bas and nationals when required while...","dateCreated":"2019-06-13T12:03:08.353Z","ml_role":null,"cityStateCountry":"United Arab Emirates","ml_jobExperience":null,"brands":"Lancôme","parentRefNum":"LOREUS","ml_skilled_jd":"general description . responsibility for increasing the brand productivity by teaching new skills and knowledge to the sales teams regionally. using training_seminars workshops, coaching online and offline, team exercising to update beauty advisors, distributors on the brand goals and procedures . duties and responsibilities . to train clients as well as internal staff on brand-related products and services . embody the brand’s dna and transmit it in in-class training and on the field coaching sessions to the ba population . develop creativity among clients and their teams, linked to new products if there is no artistic trainer in the country . implement global or customized training_programs for each store and/or staff members . participate in the development of new training actions . analyze sell in & sell out data and come up with recommendations to the management . identify trends and improve our products’ sell-out in line with brand’s global & local strategy . keep an eye on competition and report information . knowledge and experience . embodies brand_identity & knows selective beauty universe. masters fundamental knowledge . products, categories, gestures, sales_&_services . master competition, market, clients, and trends knowledge . drives business through service & retail kpi . elaborates service plans aligned with business priorities across all markets to build the skc ranges . cooperates with 360° internal and external stake_holder_management guarantying a consistent customer experience . pilots & monitors retail education's efficiency . have field expertise + managing stocks, retail kpi … . designing transmits & empower/ retail efficiency & training designing appropriate learning_solutions for customer experience. delivers & transmits education contents . provides personalized following_up & coaching for bas and nationals when required while leading by example . ensure smooth field implementation with marketing team, distributors and bas . elevates customer experience & service attitude. fosters empathetic . knows customer profiles & transmits customer centricity . continuously elevates services_standards and pos execution according to brand specificities. gcc in store event. increase and maintain customers’ databases . pr and digital . support the pr and digital teams through highlighting lancôme skc across the social_media_platforms . work with digital on creating content that can be used to boost lancôme skc . boost skc community through instagram page . skills and abilities . educating to the skin_care degree level. experience in a similar role. proficient in ms office. capable for frequent travels. the ability to measure and assess training needs . communication_skills and interpersonal_skills . a passion for continuous self_learning . innovative_thinking . embrace efficiency . ","applyUrl":"//career.loreal.com/careers/login?jobId=69687","ml_filtered_Skills":null,"jobUniqueIdentifierValue":"69687###en_GLOBAL","location":"Dubai","cityCountry":"United Arab Emirates","mapQueryLocation":"Dubai","category":"Retail","ml_Description":"GENERAL DESCRIPTION . Responsible for increasing the brand productivity by teaching new skills and knowledge to the sales teams regionally. Using training seminars, workshops, coaching online and offline, team exercises to update beauty advisors, distributors on the brand goals and procedures . DUTIES AND RESPONSIBILITIES . To train clients as well as internal staff on brand-related products and services . Embody the brand’s DNA and transmit it in in-class trainings and on the field coaching sessions to the BA population . Develop creativity among clients and their teams, linked to new products if there is no artistic trainer in the country . Implement global or customized training programs for each store and/or staff members . Participate in the development of new training actions . Analyze sell in & sell out data and come up with recommendations to the management . Identify trends and improve our products’ sell-out in line with brand’s global & local strategy . Keep an eye on competition and report information . KNOWLEDGE AND EXPERIENCE . EMBODIES BRAND IDENTITY & KNOWS SELECTIVE BEAUTY UNIVERSE. Masters fundamental knowledge . products, categories, gestures, sales and service . Master competition, market, clients, and trends knowledge . DRIVES BUSINESS THROUGH SERVICE & RETAIL KPI . Elaborates service plans aligned with business priorities across all markets to build the SKC ranges . Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience . Pilots & monitors Retail Education's Efficiency . have field expertise + managing stocks, retail KPIs … . DESIGNS,TRANSMITS & EMPOWER/ RETAIL EFFICIENCY & TRAINING. Designs appropriate learning solutions for Customer Experience. Delivers & transmits Education Contents . Provides personalized follow-up & coaching for Bas and nationals when required while leading by example . Ensure smooth field implementation with marketing team, distributors and Bas . ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE. Fosters empathy . Knows customer profiles & transmits customer centricity . Continuously elevates services standards and POS execution according to brand specificities. GCC in store event. Increase and maintain customers’ database . PR AND DIGITAL . Support the PR and digital teams through highlighting Lancôme SKC across the social media platforms . Work with digital on creating content that can be used to boost Lancôme SKC . Boost SKC community through Instagram page . SKILLS AND ABILITIES . Educated to the skin care degree level. Experience in a similar role. Proficient in MS Office. Capable for frequent travels. The ability to measure and assess training needs . Strong communication and interpersonal skills . A passion for continuous learning . Innovative thinking . Embrace efficiency .