Customer Care Professional – Professional Products Division

Job description

For more than a century, we have devoted our energy and our competencies solely to one business: beauty. It is a business rich in meaning, as it enables all individuals to express their personalities, gain self-confidence and open up to others.

L’Oréal has set itself the mission of offering all women and men worldwide the best of cosmetics innovation in terms of quality, efficacy and safety. By meeting the infinite diversity of beauty needs and desires all over the world.

Our Company is present in 150 countries with more than 82.600 employees and 36 international complementary brands, like Lancôme, Yves Saint Laurent, Giorgio Armani, Biotherm, Helena Rubinstein, Ralph Lauren, Cacharel, Victor & Rolf, L'Oréal Paris, Garnier, Maybelline, Nyx Professional Make-up, L'Oréal Professionnel, Kérastase, Redken, Matrix, Essie, Vichy, La Roche-Posay etc. 

In L'Oréal Greece, we are a team of more than 700 employees, and we mostly specialize in the fields of marketing, business development, finance, supply chain, accounting, customer service and HR.

Customer Care Professional – Professional Products Division

The Customer Care team is an integral part of the Professional Products Division within L’Oreal. It is in direct contact with our customers and works collaboratively with Sales, Financial Controlling, Marketing & Supply Chain teams to ensure the best customer service is provided in line with the division’s strategy.

We are currently recruiting for a customer care professional to join our experienced and highly successful team.

The Job:

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Builds strong collaborative & personalised relationships with our customers based on trust so as to maximize the customer service & experience.

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Ensures customer requests are dealt in a timely manner, coordinating the necessary teams where needed.

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Records, analyses and follows up the disputes situations (complaints, deductions, returns etc.) in accordance with the Credit Manager, the sales, controlling teams and the physical distribution.

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Proactively communicates towards the hierarchy in case of problems and implements adapted corrective actions.

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Is responsible for the client accounts clearing.

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Performs order processing (ad hoc) & follows up until delivery is completed.

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Actively contributes from conception to implementation on customer-centric projects.

Required skills

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Excellent communication skills – experience in a similar position would be considered as a plus

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Experience in dealing with customers

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Customer centric mindset is key

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Calm & able to work under pressure with various stakeholders

· 
Organised & collaborative

· 
Team player

· 
Good knowledge of MS excel 

· 
SAP knowledge would be considered a plus

Join the most exciting team & apply now!