Expires soon Kpmg

Billing Supervisor

  • Internship
  • Toronto, Canada

Job description



You've got big plans. We have opportunities to match, and we're committed to empowering you to become a better you, no matter what you do.

When you join KPMG you'll be one of over 207,000 professionals providing audit, tax, advisory and business enablement services across 153 countries.

With the support to do things differently, grow personally and professionally and bring your whole self to work, there's no limit to the impact you can make. Let's do this.

Overview of the opportunity:
As an integral part of the KPMG Team, Business Enablement provides valued, responsive and cost-effective services enabling the business to have the right focus on our clients, our markets, our people, and our communities.
The Delivery Centre Supervisor is responsible for oversight, direction and support of the delivery of the business processes performed in the centre.
What you will do:

Quality Assurance and Operational Effectiveness


·  Implement mechanisms to measure quality and client satisfaction through standard operating procedures, ongoing client engagement, etc.
·  Monitor the service level agreements/requirements with the business and make timely adjustments as required
·  Develop and ensure effective implementation and monitoring of Delivery Centre policies and processes
·  Ensure the effective use of technology in the delivery of services
·  Plan and monitor resource utilization to manage work volume and staffing schedules (overtime, vacation, etc.)
·  Act as tier two support for the Delivery Centre to address service delivery issues arising from the engagement teams
·  Drive collaboration across the team and ensure they are operating as one entity and not individually
·  Support a proactive approach to work
·  Implement, as well as identify, recommendations for the optimization and efficient operations of the Delivery Centre People Management
·  Facilitate the performance development cycle for Delivery Centre employees. This includes: annual goal setting, interim and year end reviews, year-end calibration, annual pay increases and ongoing performance feedback
·  Address constructive feedback from Engagement teams with Delivery Centre team and come up with an action plan to rectify
·  Celebrate positive feedback with Delivery Centre Team
·  Motivate Delivery Centre team to capitalize on their strengths and improve development areas
·  Identify training and development needs of Delivery Centre team and work collaboratively with the Office Manager, BES Partner and KPMG Business School to escalate and address training needs
·  Onboard new team members to ensure successful integration and deep understanding of relevant KPMG polices, processes and technologies
What you bring to the role:

·  College or University Degree
·  2-5 years of experience in a transactional or administrative function
·  Exceptional conflict resolution/problem-solving skills
·  Excellent written and verbal communication skills
·  Ability to influence and drive change
·  Ability to work independently and manage a large team
Learn more about where a career at KPMG can take you.
Location Toronto, ON ,Our Values, The KPMG Way
We lead by example | We work together | We respect the individual
We seek the facts and provide insight | We are open and honest in our communication
We are committed to our communities | Above all, we act with integrity

KPMG is an equal opportunity employer and values diversity in its workforce. KPMG encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. Any assessment and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If you require a disability-related accommodation in order to participate in the recruitment process , please contact the HR Shared Service Centre by email atcafmcdnhrsthotline@kpmg.ca or by phone at 416-777-8002 or toll free 1-888-466-4778 (Option 1). KPMG will consult with all applicants with disabilities who request accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.
Category Administrative Support Service Line Client Administration ,Industry Not Applicable

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