Bilingual HR Operations Coordinator

Job description

You've got big plans. We have opportunities to match, and we're committed to empowering you to become a better you, no matter what you do.

When you join KPMG you'll be one of over 207,000 professionals providing audit, tax, advisory and business enablement services across 153 countries.

With the support to do things differently, grow personally and professionally and bring your whole self to work, there's no limit to the impact you can make. Let's do this.

Overview of the opportunity:
The KPMG HR Shared Services Centre (HR SSC) provides a streamlined delivery of standardized transactional, operational and consultative services using a scalable shared service model, to deliver process and time efficiencies while ensuring compliance.

Reporting to the Manager, HR & Recruiting Operations and as a member of the HR Shared Services Centre, the Bilingual HR Operations Coordinator provides HR generalist support to all KPMG employees, Partners and retirees. The Bilingual HR Operations Coordinator also provides direct support to internal business units for internal movements and operational support within HR.

The successful candidate for this role must be flexible to work on a rotational shift basis from 8:00 a.m. to 8:00 p.m. EST.

This is a 12 month contract opportunity based out of Vancouver, Edmonton, Montreal or Toronto .

What you will do:
The successful candidate will:
·  Provide first level support for all KPMG employees, Partners and retirees with questions concerning National HR Policies and Program;
·  Become a subject matter expert in order to deliver efficient support surrounding National HR policies and programs;
·  Be accountable for the delivery of excellent client-focused service by engaging in active listening and projecting the highest level of professionalism in every interaction;
·  Act as junior case manager, supporting employees through sabbatical and parental leaves, as well as managing the voluntary departure process;
·  Providing regular and effective communication to the various stakeholders and ensure issues and obstacles are escalated appropriately;
·  Liaise with KPMG Law, our immigration counsel, in support of employees and partners travelling internationally on business;
·  Effectively use our case management system (ServiceNow) to manage questions and cases and track related communications;
·  Actively participate in team meetings and provide support to peers to ensure consistency in the provision of support to internal clients
·  Engage in project work as required
What you bring to the role:
A successful candidate will possess the following skills and behaviours:
·  Bachelor's degree in HR or related field;
·  Excellent written and verbal communication skills in both French and English.
·  Ability to work overtime when required
·  A business support professional with a minimum of 2 years previous relevant experience in a client service focused environment;
·  Demonstrated ability to learn detailed business processes;
·  Perform well under pressure and demonstrate adaptability in managing unexpected situations;
·  Demonstrate strong relationship building skills and the ability to work well both independently and in a team environment;
·  Ability to meet tight deadlines in a high volume environment, while still maintaining a high level of attention to detail and accuracy;
·  Strong organizational skills and an ability to prioritize work based on requirements of multiple stakeholders;
·  Proven ability to deal with sensitive materials with a high degree of tact and discretion;
·  Knowledge of basic HR processes and recruitment processes or experience an asset;
·  Computer proficiency with MS Outlook, Word and Excel, and a strong aptitude and comfort with ATS and other tools/technology.
Learn more about where a career at KPMG can take you.
Location Vancouver, BC ,Our Values, The KPMG Way
We lead by example | We work together | We respect the individual
We seek the facts and provide insight | We are open and honest in our communication
We are committed to our communities | Above all, we act with integrity

KPMG is an equal opportunity employer and values diversity in its workforce. KPMG encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. Any assessment and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If you require a disability-related accommodation in order to participate in the recruitment process , please contact the HR Shared Service Centre by email atcafmcdnhrsthotline@kpmg.ca or by phone at 416-777-8002 or toll free 1-888-466-4778 (Option 1). KPMG will consult with all applicants with disabilities who request accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.
Category Human Resources Service Line Human Resources ,Additional Locations Edmonton, AB, Toronto, ON, Montréal, QC