Operational Key Account Manager (OKAM)
Cargo (San Andres de Tumaco) Sales
Job description
Operational Key Account Manager (OKAM)
Brussels
Job description
As an OKAM, you are the single-point-of-contact for the customer and for the Kuehne+Nagel airfreight business unit on an operational and commercial level. You are assigned from one to up to five customers to coordinate and improve the ongoing trade activities. This includes the full responsibility of implementing new trade activities, problem solving and innovation in current trade activities.
Your tasks and responsibilities
Your key responsibilities are:
• To be responsible for the coordination of the complete and different operational KN activities to the customer in close cooperation with the operational management. You monitor and coordinate the full Kuehne+Nagel operations in terms of performance, standard operating procedures and reporting.
• Organizing and monitoring the communication on various levels and the various contacts between customer and Kuehne+Nagel. Included regularly organize meetings with customers and Kuehne+Nagel operations to present performance reports (KPI's) and get information from the customer about future challenges and plans.
• Coordinate the complete implementation including the communication and document the entire implementation plan, operational plan, procedures and service KPI's in accordance with KN operations for new customers or trades.
Your skills and experience
We are looking for candidates who show the following qualities:
• 3-7 years' experience in delivering customer service and negotiations with Key Accounts in the forwarding or logistics business.
• Bachelor degree in international forwarding and logistics or equal level by experience.
• Advanced knowledge of air freight forwarding activities (Gateway, Import/Export/Cross trade, different trade lanes, etc.).
• MS Office and other IT skills: advanced knowledge of MS Excel.
• Language skills: English, Dutch, French excellent speaking and writing.
• You can deliver excellent customer service towards customers and colleagues all over the world, you have good organizing skills and you can work accurately.
• You have experience in service and negotiation.
Good reasons to join
We offer a solid position within a strong international environment with a competitive salary and opportunities for further development within the Kuehne + Nagel Group.
Contact
Please apply directly online.
With over 70,000 employees at some 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.
Learn more >>
kncareers.com
Reference Number: req24191
Desired profile
Operational Key Account Manager (OKAM)
Brussels
Job description
As an OKAM, you are the single-point-of-contact for the customer and for the Kuehne+Nagel airfreight business unit on an operational and commercial level. You are assigned from one to up to five customers to coordinate and improve the ongoing trade activities. This includes the full responsibility of implementing new trade activities, problem solving and innovation in current trade activities.
Your tasks and responsibilities
Your key responsibilities are:
• To be responsible for the coordination of the complete and different operational KN activities to the customer in close cooperation with the operational management. You monitor and coordinate the full Kuehne+Nagel operations in terms of performance, standard operating procedures and reporting.
• Organizing and monitoring the communication on various levels and the various contacts between customer and Kuehne+Nagel. Included regularly organize meetings with customers and Kuehne+Nagel operations to present performance reports (KPI's) and get information from the customer about future challenges and plans.
• Coordinate the complete implementation including the communication and document the entire implementation plan, operational plan, procedures and service KPI's in accordance with KN operations for new customers or trades.
We are looking for candidates who show the following qualities:
• 3-7 years' experience in delivering customer service and negotiations with Key Accounts in the forwarding or logistics business.
• Bachelor degree in international forwarding and logistics or equal level by experience.
• Advanced knowledge of air freight forwarding activities (Gateway, Import/Export/Cross trade, different trade lanes, etc.).
• MS Office and other IT skills: advanced knowledge of MS Excel.
• Language skills: English, Dutch, French excellent speaking and writing.
• You can deliver excellent customer service towards customers and colleagues all over the world, you have good organizing skills and you can work accurately.
• You have experience in service and negotiation.
Good reasons to join
We offer a solid position within a strong international environment with a competitive salary and opportunities for further development within the Kuehne + Nagel Group.
Contact
Please apply directly online.
With over 70,000 employees at some 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.
Learn more >>
kncareers.com
Reference Number: req24191