The clerk is responsible for intercepting faxed orders, keying orders in to system, conducting follow up phone calls to requestors.
The Clerk is responsible for all communication between the various departments within KN and its customers and, therefore must exercise the highest quality of phone etiquette and requires a high degree of quantifiable results with regard to accurate, complete, and timely response to internal and external Distribution Center reporting.
-Processes orders for material or merchandise received by mail, fax, e-mail, EDI or telephone from customer or company employee.
-Compiles, sorts, and verifies accuracy of data to be entered.
-Examines records such as bills, computer printouts, bills of lading, and related documents and correspondence and Informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone.
-Enters order into automated system, and computes total cost for customer.
-Records or files copy of orders received as requested. Preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification.
Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations, if required, so that qualified employees can perform the essential functions of the job.
Your Skills and Experiences
-Windows based order entry system.
-Minimum of 2 years’ experience in customer service. Skills and/or Experience:
-Ability to successfully communicate – both verbal and written
-Intermediate skills in MS Word and Excel
-AS400 experience or any WMS experience helpful
-Proficient Data Entry Skills
-Ability to follow through and provide excellent customer service
Working Environment: Office environment
Good Reasons to Join
We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.","industry":"Logistics","datePosted":"2020-09-23T00:00:00.000Z