Runner, Gucci - Costa Mesa South Coast Plaza

Job description

Role Mission

The Runner is responsible for partnering with the sales staff throughout the entire selling ceremony. The Runner is to act as a liaison between the sales staff and the stock room, to assist in pulling product, to avoid the client being left on the floor without service.

Key Accountabilities

• Providing excellent service while assisting the selling team and clients throughout the selling ceremony

• Welcoming clients and directing them to an available Sales Associate or Selling Supervisor

• Assisting the sales staff in pulling different styles and sizes from stock

• Ensure all product is presented to the Sales Associate and the client following Luxury Pillars guidelines

• Pull and replace product within the back of house following stock standards

• Work with the cashier to identify returned product for ticketing to be placed back into stock

• Communicate with the stock team to bring new product to the sales floor and identify low inventory to communicate to the managers

• Assist Sales Associates in preparing for VIG client appointments, preparing consignments and closing transactions

• Offering refreshments to the client following the Luxury Pillars guidelines

• Packing and providing support during payment process

Desired profile

Qualifications :

Job Requirements

• At least 2 years of experience in luxury retail or hospitality

• Excellent interpersonal and communication skills

• Strong understanding of Customer Service Needs and Priorities

• Strong attention to detail and ability to multitask

EOE M/D/F/V