BALENCIAGA Sales Associate

Job description

Summary
Position : Sales Associate
Department : Retail Operations
Reporting To : Assistant Store Manager  Store Manager

Role Mission
To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Balenciaga ambassador' the philosophy and the culture of the Brand

Key Accountabilities
• Serve customers accordingly with Balenciaga selling ceremony
• Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Balenciaga history and heritage
• Guarantee cross and up-selling for all product categories
• Discuss with clients and give advices on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease
• Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools, in order to retain actual customers and detect new high potential ones
• Ensure the achievement of individual and Store goals, enhancing and developing the business
• Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
• Contribute to manage the visual display of the products in accordance with Balenciaga visual standards
• Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
• Ensure the products replenishment and physical inventory of merchandise
• Follow Company grooming, accordingly with Balenciaga standards and policies

OTHER DUTIES

Perform other duties as required by Store Manager

Job Description

Job Type
Regular

Start Date
2019-08-01

Schedule
Full time

Organization
BALENCIAGA KOREA LTD