BALENCIAGA Assistant Store Manager

Job description

Summary
Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Store Management:
Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand.

Sub-Job Family Description - Assistant Store Manager:
Partners with the store manager to achieve business goals. Supports day-to-day running of the store, CRM activities, loss prevention, human resources management and visual merchandising presentation. Acts as a brand ambassador with consistently high standards to enhance sales and motivate store staff to excel.

Job Description

Position            :  Assistant Store Manager

Department                :  Retail Operations

Reporting To      :  Store Manager

Role Mission

·       To support the Store Manager in implementing his/her mission in managing the store, and deputize in his/her absence

·       Optimize sales through effective implementation of business strategies set by the Store Manager

Key Accountabilities

1.      Staff Management

-        Support Store Manager in the implementation of training programs, evaluation and motivation of staff in order to achieve sales objectives 

-        Identify any staff development needs and communicate to Store Manager

-        Maintain effective and regular communication with Supervisors/Senior Sales staff in order to ensure complete delivery of missions set by Store Manager

-        Monitor and implement staff scheduling as defined by Store Manager

-        Assume staff consultation and coaching duties as necessary

2.     Inventory Management

-        Monitor and review stock level together with customer needs/buying trends, and advise Store Manager of any suggestions necessary to increase sales

-        Conduct daily audit of stock management including merchandise receipt, transfers and sales

-        Review both in-store and window visual merchandising on a regular basis, and supervise appropriate merchandise mix

3.     Store Maintenance

-        Ensure proper visual merchandising is maintained according to Balenciaga guidelines, both in the window and in-store displays

-        Monitor store cleanliness both on and off the sales floor, and ensure Balenciaga housekeeping guidelines are met

4.     Sales & Service Management

-        Monitor staff performance to ensure that excellent customer service is maintained

-        Implement action plans set by Store Manager to develop sales for each product category and clientele

-        Be aware of local trading environment and its impact on our sales, including competitors’ trading activities

5.     Administrative Management

-        Ensure all company information received from Store Manager is communicated to staff as appropriate

-        Produce routine reports (weekly, monthly) as required by Store Manager

-        Assist Store Manager in ensuring various aspects of store operation duties are complete and in order (reporting, sales reports, bank-in, store expenses etc.)

-        Deputize Store Manager in his/her absence in all facets of store operation and execute all required administrative duties

6.     Communication and Reporting

-        Provide Store Manager with reviews and updates on various issues relating to staff management matters

-        Discuss with Store Manager any suggestions relating to business issues in order to facilitate improvement in store operation

-        Obtain prior approval from Store Manager of any changes in store operating procedures or tasks deemed necessary

OTHER DUTIES

Perform other duties as required by Store Manager

Job Type
Regular

Start Date
2020-02-01

Schedule
Full time

Organization
BALENCIAGA KOREA LTD