Service Center Rep

Job description

ESSENTIAL FUNCTIONS

·  Provide excellent customer service to all internal and external customers and a willingness to ensure that all communication and interactions are of the highest degree of professional behavior.
·  Ensures that work orders are dispatched properly and meet all department service level resolution expectations.
·  Rep is to provide customer service to all callers, enter the required work order and dispatch to the service provider.
·  Rep is to follow the escalation process for all urgent and emergency work.
·  The Rep is required to be logged into their phone during the entirety of their scheduled shifts. The phone system acts as the shift time card.
·  Any use of the following statuses requires permission from a Manager: Training, Agent Project, Team Lead Project.
·  Rep must inform a Manager immediately (or Team Lead if no Manager is available) when using the following statuses: Unscheduled Break, Technical Difficulty
·  Answers all incoming calls and performs appropriate functions as needed. Verifies and updates call center
·  Respect for patients’ privacy and security must be demonstrated by maintaining compliance with all organizational HIPAA and code of conduct policies.
·  Process the To Do’s properly, making sure queues are checked continuously and
·  Processed within the 2 hours of the work order placed in the To Do’s.
·  Performs all other duties as assigned.
·  This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that different tasks be performed assigned.

Posted Today

Full time

JOB QUALIFICATIONS / ADDITIONAL REQUIREMENTS

·  Position is 2nd shift variable, (12:30 pm to 9:00pm and/or 1pm to 9:30 pm) Sunday through Thursday.
·  High School Diploma required.
·  Condition of Employment: Position requires annual TB test and flu vaccination required by hospital.
·  Position requires eye hand coordination and manual dexterity for operating a computer, telephone and radios.
·  Position requires various hours/shifts/weekends due to departmental staffing needs.
·  Position requires candidate to read and speak English fluently

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.