Analyst, Account Management Services

Job description

We are looking for an Analyst for our Account Management Services. 

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role:

The role includes gathering compliance & performance related data for reporting to the Client and ensuring the compliance related account systems are up to date and accurate. The Candidate will also maintain a library of policies and procedures.

Governance & Compliance  Assistance

·  Take ownership of the Governance process ex. Managing the Calendars, Deck Preparation / submission and approval distribution
·  Identifies and distributes Governance pipeline
·  Coordinating the Governance associated reports on the monthly / quarterly basis
·  Close cooperation with the account team in providing/gathering information required for the account governance reporting on the monthly  basis
·  Coordination of the implemented procedures, work compliant to pre-defined processes and standards
·  Streamline communication on the account, assist account lead with presentations/working materials preparation
·  Develop and maintain strong relationships with Client’s organisation where required
·  React on ad hoc reporting requests, find reporting solutions or pro-actively develop new reporting
·  Lead on the production of QBR (Quarterly Business Review) decks and preparation for QBR presentations (including generation and tracking of performance standards for all Services) and proactively participate in QBRs (which will include an Annual Business Review).
·  Ensure completion of quarterly Client Satisfaction Surveys with key Client stakeholders and coordinate any follow-up actions necessary.
·  Collate results of all Client Satisfaction Surveys at global level including analysis/commentary and facilitate cross-learning and recommendations for improvement.
·  Undertake attestation of compliance with Supplier Control Obligations annually (or as required).

Additional support

·  Gather and collate data required for Client queries
·  Identify areas of weakness and propose solutions to rectify
·  Review MSAs to develop schedule of deliverables including requirements and due dates
·  Create reporting to demonstrate level of compliance with all necessary Client requirements and identify systemic issues with a focus on proactive avoidance of future problems
·  In conjunction with the account talent Management and Communications managers, develop training programmes around ethics and data protection etc. deliver virtual training as necessary
·  Act as Single Point of Contact for client and JLL audit teams. Manage communications, and deliverables
·  Maintain 100% compliance with account processes and governance
·  Consistently maintain high levels of customer satisfaction
·  Ensure work processes in accordance with agreed, documented practices

Requirements:

·  Fluent written and spoken English – Polish & other language a plus
·  Knowledge of real estate market is a plus.
·  Very good MS Office skills, especially Excel and Outlook.
·  Creative thinking and ability to work under time pressure.
·  Very good analytical skills, attention to details and organization skills.
·  Very good communication on phone/email/in person, conflict-resolution, and negotiation skills
·  Willingness to take on new challenges, responsibilities, and assignments.

We offer:

·  Employment contract.
·  Competitive benefit package (incl. Benefit Systems, private healthcare, life insurance).
·  Possibility to work in a highly professional, stimulating and challenging work environment of multinational Company with great and long-term career prospective.
·  Opportunity to demonstrate your own initiatives.
·  Attractive office location in A class building within a 5-minute walk from the metro station
·  Comfortable working environment (own canteen, library, relax area).
·  Opportunity to participate in training and development programs.
·  Friendly and supportive company culture.

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

JLL is an Equal Opportunities Employer and encourages applications from all sections of the community .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jl..com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.