Lobby Ambassador

Job description

Overview: This position is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured by the Key Performance Indicators at all assigned facilities within a geographic area. Additionally, the expected levels of service delivery must be achieved at the lowest possible cost, minimally within the prescribed budget for each facility.

Main Roles and Responsibilities:

JLL Receptionist Duties Include:

· Greet visitors and assist with contacting their host/hostesses.

· Ensure building specific access processes and policies are enforced

· Answer incoming phone calls, transfer as appropriate using the routing guide maintained by the receptionist team

· Respond to inquiries from internal and external customers regarding such information as: locations of offices/rooms, local services and amenities

· Maintain the front desk and lobby areas in a neat and organized manner, in compliance with all governing codes and regulations.

· Follow safety and security protocol at all times, working closely with security staff

· Assist employees with conference room reservations

· Assist with catering requests for internal and/or external meetings

· Order office supplies and inventory

· Receive incoming accountable deliveries (e.g., Fed Ex, UPS etc.). Assist in facilitating the distribution to the proper department, locations and customers

· Assist new hires on New Hire Orientation days

· Perform various administrative projects as requested, including, but not limited to: stuffing envelopes, data entry, receiving and distributing, file/records management & other related office support duties

· Arrange for local taxi service and courier pick-ups, as requested

· Act as ambassador for Real Estate & Workplace, using appropriate etiquette and professionalism at all times

· Process or Create Purchase Orders

· Create and maintain Helpdesk tickets for REW team and building maintenance

· Manage SharePoint site and Documents

· Maintain and update the Receptionist Visitor Guide and procedure manual

Qualifications: Knowledge, skills, abilities

· Demonstrated proficiency with all applicable software packages, including, but not limited to: MS Windows and MS Office, including MS Word, Excel, Outlook, and PowerPoint

· Ability to communicate effectively with employees and visitors as necessary

· Ability to collect data, keep accurate records, and prepare reports

· Ability to organize and prioritize multiple tasks

· Must have a positive, professional attitude

· Must be detail oriented

· Must be able to work well independently with an ability to work collaboratively with others

Education and Experience:

· Any combination of clerical experience or post high school education that totals one year, or equivalent training and experience from which comparable knowledge and abilities can be acquired

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.